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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Designjet 500 ps C7770C Firmware upgrade

Create an account on the HP Community to personalize your profile and ask a question
10-26-2018 09:26 AM
How can i upgrade the designjet from firmware A02.05 to the actual A.05.01? I allway get a message that there must be fw A.02.06 or higher installed. Where can i get this fw version?
Thanks for helpfull tips!
10-27-2018 04:14 AM
10-27-2018 05:15 AM
thanks for the note.
only firmware a.05.01 is available under windows 7. under windows xp there is still a.4.02.02.
that doesn't realy help me.
unfortunately i can't update the frimware from a virtualized windows version (VMware) and don't know anyone who still uses an old, no longer supported windows system.
actually i only wanted to change a print head. unfortunally i need a firmware update now.
does anyone have a workable solution?
10-27-2018 06:35 AM
i understand what you mean. but the need for an update of the running system arose through the current printheads.
why does hp offer an update tool to A 05.01 for current systems to support old printers solving this problem when they don't work? ;-(
10-27-2018 07:06 AM
If a user has been regularly updating printer's firmware through the years ( like most users do) then a user will be able to use available firmware to download without any problems.
Your current printer's firmware A02.05 is like 13-15 years old never updated, don't blame on HP blame on a user.
Hope you will get your problem solved.
10-27-2018 07:31 AM
why should an update be carried out on a system that works perfectly? only a few users do this: never change a running system! 😉
according to hp, the update is necessary in order to solve problems with the current printheads. until now, exchanging the printheads was unproblematic.
that there is no possibility for mac users to install the update without detours is one thing. the other thing is that there is no indication that the solution offered by the manufacturer only works under certain conditions. the user cannot give an indication of the requirements to be fulfilled.
however, a corresponding note and link would have helped a mac user to save time for the organization of a computer with an operating system, which can't solve the problem.
however, thank you for your help
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