• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-05-2020 01:44 PM

HP Recommended
Product: Designjet Z6800
Operating System: Microsoft Windows 10 (64-bit)

Have a Designjet Z6800 plotter.  All ink cartridges installed for a long time.  Plotted yesterday, today says 5 of the cartridges are missing.  Won't detect replacement cartridges either.  Any help would be greatly appreciated!

 

Thanks!

 

2 REPLIES 2

‎03-08-2020 11:44 PM

HP Recommended

Remove the cartridges and check the internal contacts on the ink tubes assembly  ..they tend to be a bit delicate..

Was this reply helpful? Yes No

‎03-09-2020 12:52 PM

HP Recommended

Thanks very much for your response!  Reseating and cleaning the contacts was the first thing I tried.   The weird part for me was the plotter changed the status to no cartridges overnight without being reset or anything.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.