cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
sean2221
New member
2 1 0 0
Message 1 of 3
292
Flag Post

Designjet z6800 5 ink cartridges missing - all installed, worked yesterday

HP Recommended
Designjet Z6800
Microsoft Windows 10 (64-bit)

Have a Designjet Z6800 plotter.  All ink cartridges installed for a long time.  Plotted yesterday, today says 5 of the cartridges are missing.  Won't detect replacement cartridges either.  Any help would be greatly appreciated!

 

Thanks!

 

2 REPLIES 2
perthblue1960
Level 3
39 30 3 3
Message 2 of 3
Flag Post
HP Recommended

Remove the cartridges and check the internal contacts on the ink tubes assembly  ..they tend to be a bit delicate..

Was this reply helpful? Yes No
sean2221
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks very much for your response!  Reseating and cleaning the contacts was the first thing I tried.   The weird part for me was the plotter changed the status to no cartridges overnight without being reset or anything.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation