Error 61.08.2 copying and scanning only NOT PRINTING??

[Rgusovius]

I was wondering if anyone has a solution for the following error 61.08.2. When the customer is copying or scanning a job the error pops up immediately and the copy and or scan job is not completed. When scanning the document it gets to 1% and the cursor is spinning, you can't cancel it, it is unresponsive. You will have to turn off the machine to clear the message.

I have already performed the latest firmware upgrade to MRY_04_06_00.6

I have performed a file system check, it works for a day and the error returns.

I have ordered a new HDD for this machine. Please let me know any suggestions.

Thanks

Richard

[leepai]

We are having the same exact problem with our HP Designjet T2530.  The first time it happened was February 8, 2018, and the second time it happened was today, February 14, 2018.  Not sure if this is just a coincidence, but Windows 10 did updates on the server pc where the plotter is attached prior to the problem occuring in both instances. Tried turning off and unplugging the plotter, tried rebooting the server. Printing works just fine, only copying and scanning are producing the errors.

[Rgusovius]

Yes I did find the solution on my own, HP has no idea what the fix is. I replaced the HDD and updated to the latest firmware. The hard drive fixed the problem.

[alisonpt]

I had that error before, becuase the hdd was full. You need to clean the hard drive with a disk wipe from the service utility

[D Hook]

You mean like with a cloth?  🙂  (Sorry couldn't resist the political joke.  I'm sure it will be deleted shortly.)

[Rgusovius]

I did that and got the same result. The HDD disc wasn't moving inside. So when I replaced the HDD it fixed the problem. Then performed a fw upgrade. Customer is back online. When I called HP tech support they had no clue on the resolution.

[alisonpt]

lol funny