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04-29-2019 09:17 PM
We have a HP DesignJet z5600 and we have been unable to close the ink cartridge door.
We have tried the old "Turn it off and on again" routine as well as jiggling the door around (that was mentioned elseware on this forum).
I tried sending a print job and trying to close that was also mentioned on this forum as a fix.
Nothing has worked so far.
We do have 3 cartridges that are being reported out of date but we have "Confirmed" this with the printer via the menu screen.
Other than this it seems to print and operate fine.
Is anyone able to provide a fix or suggestion as to how this might be resolved.
Thanks in advance...
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04-29-2019 11:37 PM
the door is strictly a mechanical open close, I do not believe there is even any switches as you state it will print with the door open. I have had some stiff doors but if it will not close at all make sure the there is nothing blocking the hinge.
The only problem we see consistently is users not capturing the metal bail with the blue handle when closing the printhead cover.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-30-2019 04:34 PM
I have had a look and cannot see any obstructions.
It makes a creaking noise that comes before something snapping, when I try to close it so I am a bit reluctant to.
I guess it isn't effecting operation so I will leave it up and will try it from time to time.
Looking a a Youtube "Ink Cartridge Replacement" video it looks like there was no resistance when the person closed it (https://www.youtube.com/watch?v=dl5fDDPwYFw&feature=youtu.be&t=45)
I have got some silicon spray that I am going to try today unless you suggest otherwise.
Thanks again for your help.
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