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bw44
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Officejet 7612 printer failures

HP Recommended
Officejet 7612
Microsoft Windows 10 (64-bit)

How many people have had problems with this model please?  I received a 3rd replacement (4th printer in under 4 years) under warranty on Monday, installed it Tuesday and today after about 7 hours use this one has failed as well.  Only common link seems to be problem arises when trying to scan full screen area with an object not filling the complete area. Suppport from HP is rubbish - wrote to CEO in US and Ireland last time with complaint who just weren't ineterested and told me I should be contacting HP Support. Gave feedback scores of 1 or less on survey but still nobody seems interested.

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Cheron-Z
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@bw44

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

 

I work on behalf of HP
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