-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: Roll paper wont load

Create an account on the HP Community to personalize your profile and ask a question
09-28-2017 08:43 PM
I think a bit more infomation would be helpful. What sort of problem? There is a procedure to load the media so going thru what you do in order and at which point you encounter the problem might help us resolve your issue.
09-29-2017 05:17 AM
This usually occurs when the media is not flush on the right side. Make sure the roll is flush against the spindle on the right side and also make sure when you feed the media that it grabs it pulls towards the front so you can see the front edge of the media come out the front. Sometimes it grabs the media late so not enough comes through. What I do is stand in the rear of the plotter and put the paper into the slot and keep turning turns the front and do not stop even if the printer grabs the media to make sure enough moves out.