cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
BayAreaAdam
New member
1 0 0 0
Message 1 of 2
422
Flag Post

T520 Cutter staying on right side after cutting and causing a paper jam

HP Recommended
Designjet T520

HP T520 Plotter/Printer cutting paper then the Carriage is not depositing the Cutter back on the Left Side of the printer but instead the Cutter is stuck on the Right Side. The next print runs into the Cutter bunching up in the Carriage path and then the Carriage tears into the paper causing an awful Jam. Have not taken the cutter out yet but I do not see what is causing the Carriage to leave the Cutter on the Right Side. The Carriage should hook the Cutter but misses it despite being able to attach to the cutter and Cut the paper, it cannot put the cutter back. The cutter looks ok. 

1 REPLY 1
skuks
Level 5
249 239 13 34
Message 2 of 2
Flag Post
HP Recommended

Check this link and go to Hardware troubleshooting:

https://support.hp.com/us-en/document/bpp03309

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation