• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎10-14-2019 03:58 AM - edited ‎10-14-2019 03:58 AM

HP Recommended
Product: 7740
Operating System: Microsoft Windows 10 (64-bit)

just got my New HP7740 printer. 

When I loaded A3 paper the Tray dosnt closed all the way. looks strange...  

Any ideas?

 

THX

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2019 05:10 AM

HP Recommended

That's normal because when loaded A3 in tray 2 it's extended.

 At  00:13:00 minute of the video shows how it looks. https://www.youtube.com/watch?v=8zk-IqwDAkg 

 

 




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-14-2019 05:05 AM

HP Recommended

Hi, 

Try to put lesser paper!

Was this reply helpful? Yes No

‎10-14-2019 05:10 AM

HP Recommended

That's normal because when loaded A3 in tray 2 it's extended.

 At  00:13:00 minute of the video shows how it looks. https://www.youtube.com/watch?v=8zk-IqwDAkg 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎10-14-2019 05:13 AM

HP Recommended

the number of papers dont solve i. it haaped even with one paprer.

I seems the printer design when using A3 papers, the tray stay open hulf the way.!!

BTW - when trying to print/ its work fine

Was this reply helpful? Yes No

‎10-14-2019 05:15 AM

HP Recommended

please take out A3 papers and inspect the tray, and put one paper in and check the tray is closing properly or not?

 

Let us know

 

Thanks   

Was this reply helpful? Yes No

‎10-14-2019 05:17 AM - edited ‎10-14-2019 05:18 AM

HP Recommended

Hi, see Valsimot response... its seems that the way it works....

 

Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.