BLF is not working if SIP Autenthication is enabled

Anonymous · ‎02-09-2017

Hi all,

We have enabled Sip Autenthication on some Polycom SoundPoint IP 650.

Registering and calls are working fine, but BLF functionability disappears in the phone, altought SIP messages seems to be ok (REGISTER, SUBSCRIBE, 200 OK...)

Sip Software Version: 3.3.1.0769

BootROM Software Version: 4.3.0.0246

Is it a known bug?

Any way to fix it without upgrading? Upgrading would make it works?

Thanks a lot for the help

Regards

SteffenBaierUK · ‎02-09-2017

Hello CST_SOPORTE ,

welcome to the Polycom Community.

The software you are utilizing is no longer supported.

I can only ask you to upgrade to UC Software 4.0.11 and then test again.

Any questions regarding upgrades are answered in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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