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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎05-21-2025 10:22 AM

HP Recommended
Product: CCX 350-M

I have a few CCX 350's running 9.1.1.0258 with the Microsoft Teams base profile.  On some of the phones the Settings -> Paging/PTT Configuration is greyed out and on others it is not.  I am logged in with "admin" account.

Any ideas?  Is there some config knob that needs to be turned on?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2025 10:32 AM

HP Recommended

Hello @paulthechin ,

 

Welcome back to the HP Poly community.

 

A good way is to take a backup of a working phone and compare it to a backup of a phone that does have the option grayed out.

 

  • Download a tool like Notepad++
  • Install the compare Plug in
  • Use the compare plug in

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2

‎05-21-2025 10:32 AM

HP Recommended

Hello @paulthechin ,

 

Welcome back to the HP Poly community.

 

A good way is to take a backup of a working phone and compare it to a backup of a phone that does have the option grayed out.

 

  • Download a tool like Notepad++
  • Install the compare Plug in
  • Use the compare plug in

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-21-2025 10:35 AM

HP Recommended

I'll try that with the backup.  I tried with the device settings but didn't see anything in there.

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