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‎06-09-2026 05:23 AM

HP Recommended

Hi, we'd like to know if it's possible to change the selectable items shown on the home screen of the CCX500. In particular, we would like to move the speed dial button to our reception to phone the home screen.  Is it possible to edit the contents of the home screen at all? 

Currently you have to go to the calls > people > speed dial option. Image (3).jpg


Phone Model: CCX500
Software Version: 9.4.0.1491

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1 ACCEPTED SOLUTION

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‎06-09-2026 05:55 AM

HP Recommended

Hello @MiAn1200 ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Mar 30, 2016 Question:Can I customize the home or Idle Screen of a Poly Trio or CCX? 

Resolution:Please check => here <=

 

Aug 19, 2015 Question:Can I customize the Home Screen of a desktop Phone?

Resolution: Please check this post => here <=

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Busy Lamp Field, Speed Dial, Presence Keys, or Secondary Screen?

Resolution: Please check => here <=

 

Example:

 

SteffenBaierUK_0-1781005938885.png

 

<web 	feature.EFKLineKey.enabled="1" efk.efklist.1.action.string="ReplaceWithNumber" 
		efk.efklist.1.mname="ReplaceWithName" feature.enhancedFeatureKeys.enabled="1" 
		efk.efklist.1.status="1" />

 

Copy the above into a Text Editor like Notepad++, edit the name and number, save as SpeedDial.CFG (or any name endging with .cfg) and import via the Web Interface

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎06-09-2026 05:55 AM

HP Recommended

Hello @MiAn1200 ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Mar 30, 2016 Question:Can I customize the home or Idle Screen of a Poly Trio or CCX? 

Resolution:Please check => here <=

 

Aug 19, 2015 Question:Can I customize the Home Screen of a desktop Phone?

Resolution: Please check this post => here <=

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Busy Lamp Field, Speed Dial, Presence Keys, or Secondary Screen?

Resolution: Please check => here <=

 

Example:

 

SteffenBaierUK_0-1781005938885.png

 

<web 	feature.EFKLineKey.enabled="1" efk.efklist.1.action.string="ReplaceWithNumber" 
		efk.efklist.1.mname="ReplaceWithName" feature.enhancedFeatureKeys.enabled="1" 
		efk.efklist.1.status="1" />

 

Copy the above into a Text Editor like Notepad++, edit the name and number, save as SpeedDial.CFG (or any name endging with .cfg) and import via the Web Interface

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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