Call completion problem with VVX500 - digimap

[Anonymous]

i recently purchased a VVX500 moving away from the ciscos.. 

but the issue I have is my VVX500 will not dial a number without the need for adding a 1 - its making me bonkers..

i have tried everything. 

the phone factory was 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

I changed it to 

[2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT|[1-9]xxT

it will for the life of me, not dial 1 before the numbers. 

i have tried this as well. 

[2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxx|[1-9]xxT

loosing my mind.. 

our numbers in our region require you dial area code + number.. 

i tired of manually dialing the 1

[SteffenBaierUK]

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

The above explains the digitmap and shows the relevant logging levels to track down issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

i tried that and i spend over an hour and nothing.. 

same results.. 

i have rebooted the phone, i have tried everything.. 

it will not auto complete a call with 1 in front of it for me.

411 works

internal 3 digit intercom works

but for somereason i have to insert 1 before dailing a number

any help you can provide is very much appricated..

[SteffenBaierUK]

Hello Steve,

The FAq post should be sufficient to do this and to troubleshoot.

Can yu provide an example number you try to dial ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

any number I try says the number i dialed is invalid or not in service - unless i dail 1..

here is number for you to try. 416-967-1111 only works if i dail 1 infront of it.

[SteffenBaierUK]

Hello Steve,

I am unsure if you looked at the above quoted FAQ post or tried anything suggested in there but looking at this sentence / example:

• RR604Rxxxxxxx—prepend 604 to all 7 digit numbers
  — For example, if a customer dials 4539400, 604 is added to the front of the number, so a call 6044539400 is placed.

The above is an applicable example and you could simply change  RR604R into RR1R

Changing therefore:

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

into

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|RR1R[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

would dial a 1 for all calls starting matching this:

• [2-9]xxxxxxxxx:  Long Distance rule without prefix allowing Digits from 2 => 9 with an additional 9 Digits allowing a 10 Digit Number to be dialed

Log to prove it:

1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against [2-9]11 (3)
1207095637|so   |2|03|[SoDigitMapC]: Disabling [2-9]11 (3) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against 0T (1)
1207095637|so   |2|03|[SoDigitMapC]: Disabling 0T (1) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against 011xxx.T (5)
1207095637|so   |2|03|[SoDigitMapC]: Disabling 011xxx.T (5) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against [0-1][2-9]xxxxxxxxx (11)
1207095637|so   |2|03|[SoDigitMapC]: Disabling [0-1][2-9]xxxxxxxxx (11) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against RR1R[2-9]xxxxxxxxx (10)
1207095637|so   |2|03|[SoDigitMapC]: RR1R[2-9]xxxxxxxxx (10) 14169671111 - Match
1207095637|so   |3|03|[SoDigitMapC]: dial(char*) Map Element 4 (0x42c7a820 - RR1R[2-9]xxxxxxxxx - 10) declared match (1)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|RR1R[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

that worked thank you so so much.

appreciate the help.