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HP Recommended

Hello,

I have an IP 331 running 4.0.13.

I can access Menu > Features > Speed Dial and see my speed dials that the phone downloaded from provisioning server <mac address>-phone.xml

On this phone, I can call a speed dial by entering the speed dial index number and #.

IE. Speed Dial for My favorite burger place has speed dial index number 20. I can call it by entering 20#

 

I have an IP 650 running 4.0.13

When I go to Menu > Features - Speed Dial menu is missing.

I cannot dial by the speed dial index 20#

The Contact Directory does show the entry with index 20.

 

We are running on an open sip platform.

Both phones have the same software version.

Both phones have a <mac>-directory.xml file with the same content. How do I enable the Speed Dial feature on a IP 650?

3 REPLIES 3
HP Recommended

Hello @SomeoneElse ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

You have not attached a backup for others to compare or your speed dial XML file so we are not really able to comment.

 

If this all fails the quickest way would be to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

Here is a backup from the device.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.13.1445 06-Oct-17 17:00 -->
<!-- Created 08-04-2019 07:31 -->
<PHONE_BACKUP>
	<DEVICE_SETTINGS
		device.set="1"
		device.pacfile.password.set="0"
		device.net.dot1x.password.set="0"
		device.auth.localAdminPassword.set="0"
		device.logincred.password.set="0"
		device.prov.password.set="0"
		device.prov.serverType.set="1"
		device.prov.serverType="FTP"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="1"
		device.net.dhcpBootServer.set="1"
		device.net.dhcpBootServer="1"
		device.net.ipAddress.set="1"
		device.net.ipAddress="0.0.0.0"
		device.net.subnetMask.set="1"
		device.net.subnetMask="255.0.0.0"
		device.net.IPgateway.set="1"
		device.net.IPgateway="0.0.0.0"
		device.net.vlanId.set="1"
		device.net.vlanId=""
		device.net.cdpEnabled.set="1"
		device.net.cdpEnabled="1"
		device.net.lldpEnabled.set="1"
		device.net.lldpEnabled="1"
		device.net.lldpFastStartCount.set="1"
		device.net.lldpFastStartCount="5"
		device.net.etherVlanFilter.set="1"
		device.net.etherVlanFilter="0"
		device.net.etherStormFilter.set="1"
		device.net.etherStormFilter="1"
		device.net.etherModeLAN.set="1"
		device.net.etherModeLAN="Auto"
		device.net.etherModePC.set="1"
		device.net.etherModePC="Auto"
		device.net.ether1000BTClockLAN.set="1"
		device.net.ether1000BTClockLAN="Auto"
		device.net.ether1000BTClockPC.set="1"
		device.net.ether1000BTClockPC="Auto"
		device.dhcp.dhcpVlanDiscUseOpt.set="1"
		device.dhcp.dhcpVlanDiscUseOpt="Fixed"
		device.dhcp.dhcpVlanDiscOpt.set="1"
		device.dhcp.dhcpVlanDiscOpt="129"
		device.dhcp.bootSrvUseOpt.set="1"
		device.dhcp.bootSrvUseOpt="CustomAndDefault"
		device.dhcp.bootSrvOpt.set="1"
		device.dhcp.bootSrvOpt="160"
		device.dhcp.bootSrvOptType.set="1"
		device.dhcp.bootSrvOptType="String"
		device.dhcp.option60Type.set="1"
		device.dhcp.option60Type="ASCII"
		device.prov.upgradeServer.set="1"
		device.prov.upgradeServer=""
		device.prov.serverName.set="1"
		device.prov.serverName="ftps://<removed>"
		device.prov.user.set="1"
		device.prov.user="<removed>"
		device.prov.redunAttemptLimit.set="1"
		device.prov.redunAttemptLimit="3"
		device.prov.redunInterAttemptDelay.set="1"
		device.prov.redunInterAttemptDelay="1"
		device.prov.maxRedunServers.set="1"
		device.prov.maxRedunServers="8"
		device.prov.networkEnvironment.set="1"
		device.prov.networkEnvironment="1"
		device.prov.tagSerialNo.set="1"
		device.prov.tagSerialNo="0"
		device.cma.mode.set="1"
		device.cma.mode="Disabled"
		device.cma.serverName.set="1"
		device.cma.serverName=""
		device.cma.disableTlsForDebug.set="1"
		device.cma.disableTlsForDebug="0"
		device.ntlm.versionMode.set="1"
		device.ntlm.versionMode="v2"
		device.logincred.user.set="1"
		device.logincred.user=""
		device.logincred.domain.set="1"
		device.logincred.domain=""
		device.sec.TLS.OCSP.enabled.set="1"
		device.sec.TLS.OCSP.enabled="0"
		device.sec.TLS.protocol.dot1x.set="1"
		device.sec.TLS.protocol.dot1x="TLSv1_0"
		device.sec.TLS.protocol.syslog.set="1"
		device.sec.TLS.protocol.syslog="TLSv1_0"
		device.sec.TLS.protocol.prov.set="1"
		device.sec.TLS.protocol.prov="TLSv1_0"
		device.sec.TLS.constTimeFlag.enabled.set="1"
		device.sec.TLS.constTimeFlag.enabled="1"
		device.sec.TLS.profile.cipherSuiteDefault1.set="1"
		device.sec.TLS.profile.cipherSuiteDefault1="1"
		device.sec.TLS.profile.cipherSuite1.set="1"
		device.sec.TLS.profile.cipherSuite1=""
		device.sec.TLS.profile.caCertList1.set="1"
		device.sec.TLS.profile.caCertList1="All"
		device.sec.TLS.profile.deviceCert1.set="1"
		device.sec.TLS.profile.deviceCert1="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault2.set="1"
		device.sec.TLS.profile.cipherSuiteDefault2="1"
		device.sec.TLS.profile.cipherSuite2.set="1"
		device.sec.TLS.profile.cipherSuite2=""
		device.sec.TLS.profile.caCertList2.set="1"
		device.sec.TLS.profile.caCertList2="All"
		device.sec.TLS.profile.deviceCert2.set="1"
		device.sec.TLS.profile.deviceCert2="Builtin"
		device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
		device.sec.TLS.syslog.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.syslog.set="1"
		device.sec.TLS.profileSelection.syslog="PlatformProfile1"
		device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
		device.sec.TLS.prov.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.provisioning.set="1"
		device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.dot1x.set="1"
		device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
		device.syslog.serverName.set="1"
		device.syslog.serverName=""
		device.syslog.transport.set="1"
		device.syslog.transport="UDP"
		device.syslog.facility.set="1"
		device.syslog.facility="16"
		device.syslog.renderLevel.set="1"
		device.syslog.renderLevel="4"
		device.syslog.prependMac.set="1"
		device.syslog.prependMac="0"
		device.sntp.serverName.set="1"
		device.sntp.serverName=""
		device.sntp.gmtOffset.set="1"
		device.sntp.gmtOffset="0"
		device.dns.serverAddress.set="1"
		device.dns.serverAddress="0.0.0.0"
		device.dns.altSrvAddress.set="1"
		device.dns.altSrvAddress="0.0.0.0"
		device.dns.domain.set="1"
		device.dns.domain=""
		device.hostname.set="1"
		device.hostname=""
		device.em.power.set="1"
		device.em.power="1"
		device.prov.ztpEnabled.set="1"
		device.prov.ztpEnabled="0"
		device.net.dot1x.enabled.set="1"
		device.net.dot1x.enabled="0"
		device.net.dot1x.method.set="1"
		device.net.dot1x.method="EAP-MD5"
		device.net.dot1x.identity.set="1"
		device.net.dot1x.identity=""
		device.net.dot1x.anonid.set="1"
		device.net.dot1x.anonid=""
		device.net.dot1x.eapFastInBandProv.set="1"
		device.net.dot1x.eapFastInBandProv="0"
		device.prov.AutoProvEnabled.set="1"
		device.prov.AutoProvEnabled="0"
		device.serial.enable.set="1"
		device.serial.enable="1"
	/>
	<CONFIG_FILES
		apps.ucdesktop.enabled="1"
		call.hold.localReminder.enabled="1"
		call.hold.localReminder.period="20"
		call.hold.localReminder.startDelay="60"
		device.dhcp.enabled="1"
		device.net.cdpEnabled="1"
		device.net.etherModePC="Auto"
		device.net.lldpEnabled="1"
		device.prov.ztpEnabled="1"
		device.set="1"
		device.sntp.gmtOffset="-21600"
		device.sntp.serverName="pool.ntp.org"
		feature.enhancedCallDisplay.enabled="1"
		feature.enhancedFeatureKeys.enabled="1"
		feature.lastCallReturn.enabled="1"
		feature.nWayConference.enabled="1"
		feature.presence.enabled="1"
		feature.urlDialing.enabled="0"
		msg.bypassInstantMessage="1"
		nat.keepalive.interval="60"
		prov.polling.enabled="1"
		prov.polling.mode="random"
		prov.polling.time="01:00"
		prov.polling.timeRandomEnd="05:59"
		sec.srtp.offer="1"
		sec.srtp.require="1"
		sec.srtp.requireMatchingTag="0"
		tcpIpApp.sntp.address="time1.n2p.com"
		tcpIpApp.sntp.address.overrideDHCP="1"
		tcpIpApp.sntp.gmtOffset="-21600"
		tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
		voice.codecPref.G711_A="0"
		voice.codecPref.G711_Mu="1"
		voice.codecPref.G722="0"
		voice.codecPref.G7221.32kbps="0"
		voice.codecPref.G7221_C.48kbps="0"
		voice.codecPref.G729_AB="0"
		voice.codecPref.Siren14.48kbps="0"
		voice.codecPref.Siren22.64kbps="0"
		msg.mwi.1.callBack="*95"
		msg.mwi.2.callBack="*95"
		msg.mwi.3.callBack="*95"
		msg.mwi.1.callBackMode="contact"
		msg.mwi.2.callBackMode="contact"
		msg.mwi.3.callBackMode="contact"
		msg.mwi.1.subscribe="<removed>"
		msg.mwi.2.subscribe="<removed>"
		msg.mwi.3.subscribe="<removed>"
		reg.1.address="<removed>"
		reg.2.address="<removed>"
		reg.3.address="<removed>"
		reg.1.auth.userId="<removed>"
		reg.2.auth.userId="<removed>"
		reg.3.auth.userId="<removed>"
		reg.1.callsPerLineKey="5"
		reg.2.callsPerLineKey="5"
		reg.3.callsPerLineKey="5"
		reg.1.label="101 Gérald"
		reg.2.label="903 Sales"
		reg.3.label="905 Support"
		reg.1.lineKeys="2"
		voIpProt.server.1.address="<removed>"
		voIpProt.server.1.expires="60"
		voIpProt.server.1.expires.overlap="120"
		voIpProt.server.1.port="5061"
		voIpProt.server.1.transport="TLS"
	/>
	<PHONE_LOCAL
	/>
	<WEB
	/>
</PHONE_BACKUP>
HP Recommended

Hello @SomeoneElse ,

 

welcome back to the Polycom Community.


The community would need a backup from the working phone and the non working phone to help you to compare if there is a difference.

 

We would also suggest an update to 4.0.14 as this has many security fixes.

 

If nobody else has an idea the next step would be a support ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.