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‎04-24-2012 09:06 AM

HP Recommended

We have a Polycom HDX7000 codec with a Soundstation 7000.  We are experiencing no dial tone with "service unavailable" issue again when trying to place an audio call using the Soundstation.　Discovered that if you push the blue button on the codec it restarts the phone.　 Restarting the codec/polycom speakerphone brought the dial tone and service back up.　 Any idea how to tell codec (or phone?) not to go to sleep?

 

Thanks!

3 REPLIES 3

‎04-25-2012 12:28 AM

HP Recommended

Hello a_gunslinger,

 

it helps if you provide the Software Version of the HDX Codec and of the SSIP7000.

 

The latest recommended Version for the HDX is always mentioned in the Release Notes => here <= on Page 107

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-25-2012 08:42 AM

HP Recommended

Thanks for the reply! 

 

Soundstation:  3.2.2.0477

HDX: 3.0.2-1176

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‎04-25-2012 02:39 PM

HP Recommended
This SIP version is not supported as clearly documented in the HDX release notes.

Regards
Steffen
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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