Could not contact boot server using existing configuration

Anonymous · ‎05-28-2015

Hi,

I have the Polycom Soundstation IP 5000 and a few days from now it stop working. It askes the network configuration but when we configure, the folowing message is showed: "could not contact boot server using existing configuration" and then "error, aplication is not present!"

What should I do in this case? Is the problem in the configuration or in its intern system?

Waiting for an answer as soon as possible!!

Thanks

SteffenBaierUK · ‎05-28-2015

Hello danielleaves,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

and

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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