DHCP-Option failed

[Anonymous]

ladies and gentlemen,

unfortunately we have the problem that the DHCP option 160 does not work as we want it to

Server type HTTPS
DHCP option 160
String: http:MTURPRM:password@mrprm-prod/phoneservice/configfiles

But with the Trio I get the error message: invalid Provisioning details.

There is a special character in the password, inside.
Can it be because of the special character?

[SteffenBaierUK]

Hello [email protected] ,

Welcome back to the Poly Community.

I suggest you check >here< as this explains how to "escape" special characters aka replacing with Ascii code.

The next step would be to provide us with some logs of a phone having set a manual IP => here <=:

• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
• Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
• Settings > Logging > Module Log Level Limits > Config > Event 3
• Once the above is set change back to DHCP and the phone will reboot and try to get a IP.
• Once this fails change back to a manual IP and get the logs
  Diagnostics > View & Download Logs > UCS Application > Export
  
  

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hello Steffen,

there is no link in "here".

can you send me the link again

[SteffenBaierUK · Accepted solution]

updated in the above. search for %40