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HP Recommended

ladies and gentlemen,

unfortunately we have the problem that the DHCP option 160 does not work as we want it to

Server type HTTPS
DHCP option 160
String: http:MTURPRM:password@mrprm-prod/phoneservice/configfiles

But with the Trio I get the error message: invalid Provisioning details.

There is a special character in the password, inside.
Can it be because of the special character?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

updated in the above. search for %40

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.


I suggest you check >here< as this explains how to "escape" special characters aka replacing with Ascii code.

 

The next step would be to provide us with some logs of a phone having set a manual IP => here <=:

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
  • Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
  • Settings > Logging > Module Log Level Limits > Config > Event 3
  • Once the above is set change back to DHCP and the phone will reboot and try to get a IP.
  • Once this fails change back to a manual IP and get the logs
    Diagnostics > View & Download Logs > UCS Application > Export

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

there is no link in "here".

 

can you send me the link again

HP Recommended

updated in the above. search for %40

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.