Digitmap on Poly VVX250

[EnfoPaul]

We are attempting to create UK digitmaps on our handsets - that currently use US digitmaps.

The reason for doing this is that users have reported that with the handset lifted off (Off hook dialling), then can only dial the first 3 digits of a UK number before getting a series of beeps from the handset.

If they leave the handset on the handset, and then dial the number - they are able to do this without getting the 3 beeps.  The call connects correctly.

We have added the following to our policy for this Device Model, under Call Configuration | Global

Dial Plan: [2]xxx|[1-9]xx|[1-9]xxx|[1-9]xxxx|[0]xxxxxxxxxx
Dial Plan Timeout: 3|3|3|3|3

[0]xxxxxxxxxx - covers UK 11 digit numbers staring with 0
[1-9]xxxx - covers internal 5 digit number ranges
[1-9]xxx - covers 4 digit internal number ranges
[1-9]xx - covers UK Service Numbers such as 999, 100, 101

[2]xxx - covers 4 digit internal numbers starting with 2 - should be covered by  [1-9]xxx - covers 4 digit internal number ranges but we put it in whilst testing.


Issue:
Despite adding these rules, users still cannot off-hook dial any of the ranges these digit maps should cover.  They still get beeps after dialling the first 3 digits.

If they dial on-hook - the call can be made OK.

Model: VVX 250
Firmware:  6.4.3.5814
Serial Number: <removed>

Can anyone share thoughts / solutions as to why this is happening - is there an error in my configured dialplan.
I have also tried directly putting this onto the phone using the Web Utility - but the problem persists.

[M_Salman]

Hi @EnfoPaul Welcome to Poly HP Support Community.  
 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs or thumbs up and marking my post as an Accepted Solution.

Regards,

Salman

[SteffenBaierUK · Accepted solution]

Hello @EnfoPaul ,

welcome to the HP Poly community.

From our VoIP FAQ:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

The above has a UK example and I just attached the CFG to download and import.

Best Regards

Steffen Baier

[EnfoPaul]

Thanks Steffan.

Apologies for the delay in reponding.  The referenced link is helpful - particularly the troubleshooting part with the correct logging options to enable in order to troubleshoot any incorrect digimap syntax.