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‎11-21-2025 09:34 AM

HP Recommended

Hi, I setup a E100 using Poly lens and although the device appear provisionned, it keeps appearing offline. I can make external calls but any internal or reach it from internal. What could be wrong since IP parameters look just fin on the device? 

Device software version = 8.4.0.3132

 

Thanks in advance 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2025 12:48 PM

HP Recommended

Hello @Amiro2k ,

 

Please check >here<

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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3 REPLIES 3

‎11-21-2025 09:59 AM

HP Recommended

Hello @Amiro2k ,

 

Welcome to the HP Poly community.

 

Firewall ?

 

Did you check the pre-requisites >here<

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎11-21-2025 12:39 PM

HP Recommended

Hi Steffen,

 

Yes and port TCP 443 is already open. I don't think there is a need for any other port mentionned right? 

Thansk for your reply!

Steve

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Was this reply helpful? Yes No

‎11-21-2025 12:48 PM

HP Recommended

Hello @Amiro2k ,

 

Please check >here<

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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