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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-11-2022 05:14 PM

HP Recommended

Hello

I have a new Edge E 550 device and I am noticing when a USB headset is attached, pressing any buttons like a line key or a BLF key or a Speed Dial key launches the audio into the USB headset and not speakerphone.

 

I do NOT have the Headset Preference mode turned on.  

 

Is there a parameter to define to use speakerphone by default for all calls, unless the headset key is pressed?

 

Thanks

 

4 REPLIES 4

‎10-13-2022 11:03 AM

HP Recommended

Hello @MarkHagler ,

 

Welcome back to the Poly Community. I ran this by a colleague and this seems to be working as designed.

 

A change request via a Poly Partner or Poly SE would be required with a business case explaining all details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-13-2022 12:29 PM

HP Recommended

Hello @MarkHagler 

 

I can see you raised 34368753, which seems to differ from a VVX.

 

We get this looked at in the region. I tried to reproduce this with an Alpha Edge HW and did not have a USB A to C adapter so I did not trust my own replication.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-05-2023 01:37 PM

HP Recommended

I would like to know if there is any movement in this issue. This is a problem for USB headset users, and this series. Please advise.

Thank you.

Was this reply helpful? Yes No

‎05-06-2023 04:59 AM

HP Recommended

Hello @Exciting2660 

 

the fix for this was implemented via VOICE-74242 in PVOS 8.1.1 >here<

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.