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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎04-19-2024 06:37 AM

HP Recommended

What USB camera is supported using compatible Poly IP Phones?

 

Using the older VVX 500 and VVX 600 Legacy Phones the supported Cameras are:

  • Polycom VVX Camera 2200-46200-025
  • Polycom EagleEye Mini Camera 2200-85010-001


Using the later VVX 501 and VVX 601 Phones the supported Cameras are:

  • Polycom VVX Camera 2200-46200-025
  • Polycom EagleEye Mini Camera 2200-85010-001


Using a CCX 600 phone the supported Cameras is:

  • Polycom EagleEye Mini Camera 2200-85010-001


Using a Poly Trio 8800 with a Poly Visual+ the supported Cameras are:

  • EagleEye USB IV UC Software 5.5.3 or later
  • EagleEye Mini UC Software 5.7.1 or later 2200-85010-001
  • EagleEye Cube USB UC Software 5.9.0 AB or later 7230-63695-001
  • Logitech C930


Using a Poly Trio 8500 with a Poly Visual+ the supported Cameras are:

  • EagleEye USB IV UC Software 5.8.0 or later
  • EagleEye Mini UC Software 5.7.1 or later 2200-85010-001
  • EagleEye Cube USB UC Software 5.9.0 AB or later 7230-63695-001
  • Logitech C930

What Call Servers support Video Calls?
 

  • Using a Poly Trio VVX, CCX or compatible Trio 8800 or 8500 (with Visual+/VisualPro) in openSIP the server needs to be able to support H.264.
    Note: Please check with your SIP Server Provider if they support Video

  • Using a Poly Trio VVX, CCX or compatible Trio 8800 or 8500 (with Visual+/VisualPro) in an on Premise Skype for Business server Video should be supported.
    Note: Please check with our Partner Microsoft for more details

  • Using a Poly Trio VVX, CCX or compatible Trio 8800 or 8500 (with Visual+/VisualPro) in a former Skype for Business online / Microsoft 3PIP Gateway (Teams) Video is not supported
     
  • Using a Poly CCX 600 (with a EagleEye Mini Camera 2200-85010-001) or CCX 700 as a Zoom Phone Appliance Video is supported


Poly USB Cameras:
 

  • Polycom VVX Camera 2200-46200-025
    SteffenBaierUK_4-1713530090964.png

     

  • Polycom EagleEye Mini Camera 2200-85010-001
    SteffenBaierUK_3-1713530078454.png

     


  • EagleEye USB IV USB
    SteffenBaierUK_5-1713530103777.png

     

  • EagleEye Cube USB
     
    SteffenBaierUK_7-1713530123467.png

     

     


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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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