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Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Booting or connecting a Poly SoundStation IP, SoundPoint IP, VVX Business Media, CCX, Edge E, VVX IP Phone , or a Poly Trio running UC or PVOS software to a network switch initiates certain network standards

 

NOTE: The below has been tested with a VVX600 running UC Software 5.3.1. Using a different phone and/or software version may vary in the result

 

INITIAL BOOT PROCESS

 

image

 

The below illustrates the initial => LLDP Discovery <= 

 

Check Step 2 => here <= in order to disable LLDP

 

image

 

000016.816|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 37)
000017.817|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000018.817|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000019.819|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000020.820|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000021.820|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)

 

NOTE: Please check the UC Software Admin guide on details for configuration parameters to either disable LLDP or modify the LLDP Discovery !

 

Parameters to change the behaviour:

 

 

 

 

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- number min 3 max 10 default  -->
<web device.set="1" device.net.lldpFastStartCount.set="1" device.net.lldpFastStartCount="10"/>

 

 

 

 

 

The above Parameter would send 10 LLDP packets instead of the original 5 packets

 

 

 

 

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- number of seconds minimum 0 maximum 3600 default 0 -->
<web net.lldp.extendedDiscovery="60"/>

 

 

 

 

 

The above Parameter would delay the sending if LLDP packets by 60 seconds so a switch can be ready to provision the settings to the port. 

 

Any reply to the LLDP and we do not send CDP packets!

 

Followed by the => CDP <= discovery

 

Check Step 2 => here <= in order to disable CDP

 

image

 

000024.844|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)
000025.844|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)
000026.845|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)

 

NOTE: Please check the UC Software Admin guide on details for configuration parameters to disable CDP !

 

Both of the above can be utilized to receive or send Data like a => VLAN <= from and to the phone

 

If any of the above receives data from a network switch the phone would process this.

 

The phone would then proceed with sending a => DHCP Discover <=

 

image

 

000032.166|dhcpc|3|00|dhcListener: Read succeeds: eth0 state: PREINIT
Listening on LPF/eth0/00:04:f2:ac:89:bb
Sending on   LPF/eth0/00:04:f2:ac:89:bb
Sending on   Socket/fallback
DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 8

Within this DHCP Discover message, the phone uses various Sub-Options

 

  • Option 12 Host Name

    image
    The above can be used to identify the Phone in the Network
    <test device.set="1" device.hostname="replace_with_own_value" device.hostname.set="1" />
    
  • Option 55 is actually a List of Sub Options

    image

  • 191, 157, 144 and 128 can be used for => DHCP VLAN discovery <=

  • 66 or 160 (or 161 on phones using => Microsoft SKU <=) is used to discover the => Provisioning Server <= address. This could be a Real Presence Resource Manager as an example (http://<FQDN or Ip Address>/phoneservice/configfiles/)

    160 aka Custom (Skype 161) is queried first and the phone then tries 66 instead

    image
    The order of this can be changed and is explained within this menu.
    Option66 Just use DHCP Option 66
    Custom Just use the DHCP Option matching the relevant hardware aka 160 or 161
    Static Ignore any DHCP options and use the Provisioning server manually added
    Custom+Opt66 Use the relevant Hardware Option aka 160 or 161 and if no option fall back to Option 66

    The Boot Server Option can be used to manually change from 160 (161 Skype Sku) to any other free option.

  • The Option 43 utilized during the initial boot-up has no relation to the Option 43 required for a Pin & Extension setup in a => Skype for Business environment <=

    More details on the Poly DHCP Vendor Option can be found in the => Technical Bulletin 54041 <= and troubleshooting => here <=

    The Skype for Business Option 43 is described below in more detail

  • 7 is the location of a => Sylog Server <=

  • 54 is the DHCP server name so multiple replies from different DHCP Servers can be identified in the DHCPOFFER and DHCPREQUEST messages

  • 42 like 4 can be used to set the => time <= on the phone

  • 15 can be used so the phone can identify the Domain it is using

  • 6 is to identify the DNS / Domain Name server(s)

  • like 42 can be used to set the => time <= on the phone

  • 3 requests the default => gateway address <=

  • 2 defines the time offset the Phone time is using to determine the correct region in the => timezone <= the phone is based

  • 1 request's the phones => subnet address <=

  • 99 is the Civic Addresses Configuration based on RFC4676 >here< GEOCONF_CIVIC 99

  • Option 60 Identifies the Vendor Class Identifier

    image
    The vendor class utilized during the initial boot up has no relation to the Option 43 required for a Pin & Extension setup in a => Skype for Business environment <=

    More details on the Poly DHCP Vendor Option can be found in the => Technical Bulletin 54041 <= and troubleshooting => here <=

  • Option 125 contains multiple sub-options with specific information about the Phones

    imageimage

The phone can then receive one or multiple DHCP Offers:

 

NOTE: The Offer does not mandatorily need to contain all requested options!

image

 

DHCPOFFER from 10.252.149.249

The Phone would then Request the IP Address and everything else:

 

image

 

DHCPREQUEST on eth0 to 255.255.255.255 port 67

And the Server would ACKNOWLEDGE this exchange

 

image

 

DHCPACK from 10.252.149.249

The Details can be seen in the Phone logs:

 

 

 

 

000033.490|dhcpc|3|00|dhcListener: Read succeeds: eth0 ip: 10.252.149.109.
000033.493|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: subnet-mask 255.255.252.0.
000033.494|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: routers 10.252.149.1.
000033.494|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: domain-name-servers 10.252.149.120 10.252.130.10.
000033.495|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: domain-name sbaierhome.lab.
000033.497|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: time-offset 0.
000033.497|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 691200.
000033.498|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-server-identifier 10.252.149.249.
000033.499|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: ntp-servers 10.252.149.249.
000033.500|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: time-servers 10.252.149.249.
000033.503|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: broadcast-address 10.252.151.255.
000033.506|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 691200.
000033.507|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-message-type 5.
000033.508|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-renewal-time 345600.
000033.509|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp_rebinding_time 604800.
000033.532|dhcpc|3|00|dhcListener: Read succeeds: eth0 state: BOUND.
000033.536|cfg  |*|00|RT|Do not do DHCP VLAN Discovery.
000033.536|cfg  |*|00|RT|   Phone IP address is 10.252.149.109.
000033.536|cfg  |*|00|RT|   Subnet mask is 255.255.252.0.
000033.536|cfg  |*|00|RT|   Gateway address is 10.252.149.1.
000033.536|cfg  |*|00|RT|   DNS server is 10.252.149.120.
000033.536|cfg  |*|00|RT|   DNS alternate server is 10.252.130.10.
000033.536|cfg  |*|00|RT|   DNS domain is sbaierhome.lab.
000033.536|cfg  |*|00|RT|   Time server is 10.252.149.249.
000033.536|cfg  |*|00|RT|   GMT offset is 0 seconds.
000033.538|dns  |*|00|DNS resolver servers are '10.252.149.120' '10.252.130.10'
000033.538|dns  |*|00|DNS resolver search domain is 'sbaierhome.lab'
000033.540|cfg  |*|00|RT|Primary IP: 10.252.149.109 subnet mask 255.255.252.0

 

 

 

 

 

Proxy:

 

  • Option 55 requesting Suboption 252

    Since VVX UC Version 5.7.0 and Trio UC Version 5.7.1 we also support => Proxy Discovery  <= via DHCP Option 252

    Once the phone signs into Skype for Business the Phone will request this via a DHCP INFORM automatically

    A Phone running the Microsoft Teams application needs to enable the Proxy

    image

General Troubleshooting:

 

  • Initial BootP Option 43

 

A correct setup Skype for Business infrastructure should not send any Option 43 details as defined in detail => here <= if the Vendor Class send by the device is not MS-UC-Client.

 

Only the MS-UC-Client Vendor option should request Option 43.

 

In non-Skype for Business mode our Poly Phones, and other Vendors, can actually utilize the Option 60 / Option 43 combination as explained => here <=

 

Poly phones running at least UC Software 4.0.0 are sending DHCP Discover messages as listed in "Option 55 Parameter Requested List" and are able to fulfil the purpose of the given sub-options from Option 43. This follows the RFC2132

 

Option 55 in the DHCP Discover:

 

image

 

An Option 43 reply to a DHCP Discover can actually contain the following supported DHCP Sub-Options:

 

The following table lists the individual sub-options and combination sub-options supported on Poly phones.

 

Additional DHCP Option 43 Configuration Options

 

Option

Result

Option 1- Subnet mask

The phone parses the value from Option 43.

Option 2 - Time offset

The phone parses the value.

Option 3 - Router

The phone parses the value.

Option 4 - Time server

The phone parses the value.

Option 6 - Domain Name Server

The phone parses the value.

Option 7 - Domain Log server

The phone parses the value.

Option 15 - Domain Name

The phone parses the value.

Option 42 - Network Time Protocol server

The phone parses the value.

Option 66 - TFTP Server Name

The phone parses the value.

Options 128-255

 

Sub-options configured in Option 43

 

Options 1, 2, 3, 4, 5, 6, 7, 15, 42, and 66

The phone parses the value.

Options 128-255

 

 

Example for a Provisioning Server:

 

Option Number

Length

Value

42

1D

66 74 70 3a 2f 2f 6d 75 6b 65 68 2e 61 73 69 61 2E 70 6f 6c 79 63 6f 6d 2e 63 6f 6d

option66

24

ftp://mukesh.asia.polycom.com

 

 

 

 

 

000035.669|dhcpc|3|4122|dhcListener: Read succeeds: eth0 option: vendor-encapsulated-options 5:2:b:7:6:aa:aa:1:95:c3:2e:c8:0

 

 

 

 

 

Poly WPAD Discovery

 

Please check => here <=

 

Poly ZTP

 

The phone, from Factory default, tries to reach the Poly ZTP Platform if no DHCP option is configured in the network and no manual provisioning server is set.

 

image

 

Poly Experience Cloud

 

The Poly Labs feature can be activated to send analytics automatically to Poly

 

image

 

The phone establishes a secure connection to the Poly PEC server

 

image

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
5 REPLIES 5
HP Recommended

Troubleshooting Option 43 / 120 Issues.

 

Taking a Wireshark trace during the Phone is booting up will show the DORA for discovery, offer, request, and acknowledgment (Source => here <=).

 

image

 

Current versions of UC Software already Identify themselves as a MS-UC-Client after booting up.

 

This happens after the initial DORA by sending a DHCP INFORM utilizing the Option: (60) Vendor class identifier.

 

This is being used to identify if the Option 43 is correctly setup so we can display the Extension & PIN sign in option. 

 

image

 

The Option: (55) Parameter Request List requests Option 120 and Option 43.

 

Once the phone is booted up and presents the valid Sign-In Options and Extension and PIN screen can be selected and the user is expected to enter their details. 

 

imageimage

 

Older Software versions would during this stage identify itself (depending on the Model) in the DISCOVER and REQUEST as an example Polycom-VVX600.

 

The Process used for this is the Option: (60) Vendor class identifier.

 

image 

 

We would not expect the DHCP server to send the Microsoft configured Option 43 or 120 if we are not identifying as MS-UC-Client.

 

Once the phone is booted up and presents the Extension and PIN screen the user is expected to enter these details.

 

image

 

Older Software Version would only now start sending a DHCP INFORM to the DHCP Server.

 

Please check => here <= for details

 

At this stage the Option: (60) Vendor class identifier is set as a MS-UC-Client instead.

 

The Option: (55) Parameter Request List now requests Option 120 and Option 43.

 

image

 

The DHCP server will respond with an ACK and present the requested Options.

 

The Option: (43) Vendor-Specific Information will not be in a human readable format.

 

image

 

Using the Copy => Bytes => Printable Text Only feature of Wireshark the Data can be displayed when copied into a text editor.

 

image

 

+]MS-UC-Clienthttpslyncfe01.t3voipuk.lab443%/CertProv/CertProvisioningService.svcNAP

The DHCP Server would show these options like this:

 

image

 

Our Polycom Guru Jeff Schertz explains this in greater detail => here <= 

 

Setting the Logging via the Web Interface (UCS 5.2.0 or later only !)

 

image

 

image image image

 

Or via a Configuration File:

 

<PIN log.level.change.tickt="1" 
log.level.change.cfg="3"
log.render.level="0"
log.render.file.size="1000"/>

 

Incorrect or incomplete:

 

0918144405|tickt|1|00|soWebTicketServersGet: request URI is /mex 

 

Correct example:

0919080727|cfg  |3|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Received STS-URI is 'https://lyncfe01.t3voipuk.lab:443/CertProv/CertProvisioningService.svc'
202646.012|tickt|1|00|soWebTicketServersGet: request URI is https://lyncfe01.t3voipuk.lab:443/CertProv/CertProvisioningService.svc/mex

Manually configuring an Option 43 STS-URI:

 

In an environment where there is no Option 43/120 or an incorrect setup STS URI this can be provided manually via:

 

image

 

<test dhcp.option43.override.stsUri="Specify URL here" />

Correct Example:

 

dhcp.option43.override.stsUri="https://lyncfe01.t3voipuk.lab/CertProv/CertProvisioningService.svc"

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Polycom Trio

 

After booting up the Polycom Trio will keep sending multicast packets from port 320 to port 320 for it's Precision Time Protocol

 

image

 

Polycom Visual+ or VisualPro

 

The RealPresence Visual+ sends out Multicast Traffic in order to advertise itself within the network to RealPresence Trio's

 

image

 

It uses an IP 224.0.0.200 and the port 2000 for this.

 

Once the Trio itself add's the Visual+ to connect the Trio will connect to the Visual+ and pair:

 

image

 

The Trio Logs show this Discovery package as:

 

 

1121134633|mr   |1|00|Discovery from 0004f2fd1851 10.252.149.54 port 8000 status 0 pair 0 hw 2:Trio Visual+
1121134634|mr   |1|00|Discovery from 00e0db48c130 10.252.149.55 port 18888 status 2 pair 0 hw 8:RealPresence Group 500

 

 

The following log:

log.level.change.mr="1"

or via the Web Interface shows this:

image

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

In January 2018 Poly acquired ObiHai. Older ObiHai phones can only be ordered with the ObiHai software.

 

The newer Poly VVX 150, 250, 350, and 450 phones can be ordered with either Poly UC Software or ObiHai software. The Poly D230 can only run ObiHai software.

 

Older ObiHai Phones:

 

The below is an overview of what Network activities can be seen using a Poly/Obi Phone running and older ObiHai software stack. The example, in this case, is an ObiHai 2182 running the Obi 6.2.2 software after factory default. We use the following filter in Wireshark:

 

eth.addr[0:3]==9c:ad:ef

 

Booting up an ObiHai Software edition phone does not use LLDP or CDP and starts with the DORA DHCP Process:

image

 

The DHCP Discover:
image

Within this DHCP Discover message, the phone uses various Sub-Options

 

  • Option 12 Host Name

    image
    The above is the actual model number

  • Option 55 is a List of Sub Options

    image
    1 request's the phones => subnet address <=
    3 requests the default => gateway address <=
    6 is to identify the DNS / Domain Name server(s)
    15 can be used so the phone can identify the Domain it is using
    42 can be used to set the time on the phone
    66 is being used to identify the TFTP server location. A OBI2182.xml (Depends on the actual model) file is being requested to provision the phone if any other provisioning via PDMS-SP or similar fails.

Once the DORA is complete the phone then starts a DNS query for root.pnn.obihai.com and connects to the server:

image

 

Newer ObiHai Poly Phones:

 

The below is an overview of what Network activities can be seen using a Poly Phone running ObiHai software stack. The example, in this case, is a Poly VVX D230 running the Obi 7.1.0 software after factory default. We use the following filter in Wireshark:

 

eth.addr[0:3]==9c:ad:ef

 

Unlike the "older" legacy ObiHai phones the new Poly D230 as an example will start with 3x LLDP packets and 3x CDP Packets:

 

image

It then starts with the DORA DHCP Process:


image

The DHCP Discover:

 

image

Within this DHCP Discover message, the phone uses various Sub-Options

 

  • Option 55 is a List of Sub Options
    image
    1 request's the phones => subnet address <=
    3 requests the default => gateway address <=
    6 is to identify the DNS / Domain Name server(s)
    42 can be used to set the time on the phone
    66 is being used to identify the TFTP server location. A VVXD230.xml (Depends on the actual model) file is being requested to provision the phone if any other provisioning via PDMS-SP or similar fails.
    150 is being used as well for TFTP discovery
    160 is being used as well for TFTP discovery

  • Option 60 Identifies the Vendor Class Identifier
    image
  • Option 125 contains multiple sub-options with specific information about the Phones
    image

The phone can then receive one or multiple DHCP Offers:

 

NOTE: The Offer does not mandatorily need to contain all requested options!
image

 

Once the DORA is complete the phone then starts a DNS query for prov.obitalk.com and connects securely to the server:

image

The phone then starts a DNS query for root.pnn.obihai.com and connects to the server:

image

The phone then starts the TFTP request received via Option 55 Sub Option 66 if received prior for the device file name:

image

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

A DHCP server may send different data depending on the MAC address or the Vendor Class Identifier

 

To troubleshoot this a good free tool is dhcptest >here<

 

To get the help for all possible commands use:

 

dhcptest-0.7-win64.exe --help

 

To check if Option 43 is setup use:

 

dhcptest-0.7-win64.exe --query --option "60=MS-UC-Client"

 

The DHCP Server will reply:

 

dhcptest v0.7 - Created by Vladimir Panteleev
https://github.com/CyberShadow/dhcptest
Run with --help for a list of command-line options.

Listening for DHCP replies on port 68.
Sending packet:
  op=BOOTREQUEST chaddr=76:74:88:7E:A7:BF hops=0 xid=AACDB3A5 secs=0 flags=8000
  ciaddr=0.0.0.0 yiaddr=0.0.0.0 siaddr=0.0.0.0 giaddr=0.0.0.0 sname= file=
  2 options:
     53 (DHCP Message Type): discover
     60 (Vendor class identifier): MS-UC-Client
Received packet from 10.252.149.120:67:
  op=BOOTREPLY chaddr=76:74:88:7E:A7:BF hops=0 xid=AACDB3A5 secs=0 flags=0000
  ciaddr=0.0.0.0 yiaddr=10.252.149.93 siaddr=10.252.149.120 giaddr=0.0.0.0 sname= file=
  7 options:
     53 (DHCP Message Type): offer
      1 (Subnet Mask): 255.255.255.0
     58 (Renewal (T1) Time Value): 43200 (12 hours)
     59 (Rebinding (T2) Time Value): 75600 (21 hours)
     51 (IP Address Lease Time): 86400 (1 day)
     54 (Server Identifier): 10.252.149.120
     43 (Vendor Specific Information): 01 0C 4D 53 2D 55 43 2D 43 6C 69 65 6E 74 02 05 68 74 74 70 73 03 16 73 66 62 70 6F 6F 6C 30 31 2E 70 6C 63 6D 6C 61 62 73 2E 63 6F 6D 04 03 34 34 33 05 25 2F 43 65 72 74 50 72 6F 76 2F 43 65 72 74 50 72 6F 76 69 73 69 6F 6E 69 6E 67 53 65 72 76 69 63 65 2E 73 76 63

 

To check for a specific Vendor Type:

 

dhcptest-0.7-win64.exe --query --option "60=Polycom-Trio8800"

 

 

Reply (shortened)

 

Sending packet:
  op=BOOTREQUEST chaddr=98:DB:EB:57:08:00 hops=0 xid=A443680A secs=0 flags=8000
  ciaddr=0.0.0.0 yiaddr=0.0.0.0 siaddr=0.0.0.0 giaddr=0.0.0.0 sname= file=
  2 options:
     53 (DHCP Message Type): discover
     60 (Vendor class identifier): Polycom-Trio8800
Received packet from 10.252.149.120:67:
  op=BOOTREPLY chaddr=98:DB:EB:57:08:00 hops=0 xid=A443680A secs=0 flags=0000
  ciaddr=0.0.0.0 yiaddr=10.252.149.89 siaddr=10.252.149.120 giaddr=0.0.0.0 sname= file=
  7 options:
     53 (DHCP Message Type): offer
      1 (Subnet Mask): 255.255.255.0
     58 (Renewal (T1) Time Value): 43200 (12 hours)
     59 (Rebinding (T2) Time Value): 75600 (21 hours)
     51 (IP Address Lease Time): 86400 (1 day)
     54 (Server Identifier): 10.252.149.120
     43 (Vendor Specific Information): A1 19 66 74 70 3A 2F 2F 31 3A 31 40 31 30 2E 32 35 32 2E 31 34 39 2E 31 30 30 00

 

 

Option 43 is a specific Server only for a Polycom Trio 8800 device (Hex to Text):

 

�ftp://1:1@10.252.149.100

 

 

Specific MAC address and Option 160:

 

dhcptest-0.7-win64.exe --mac 98:E7:AA:B4:12:34 --query --request 160

 

 

Reply (shortened)

 

op=BOOTREQUEST chaddr=98:E7:43:B4:95:2D hops=0 xid=CDF6859D secs=0 flags=8000
  ciaddr=0.0.0.0 yiaddr=0.0.0.0 siaddr=0.0.0.0 giaddr=0.0.0.0 sname= file=
  2 options:
     53 (DHCP Message Type): discover
     55 (Parameter Request List): 160 (Unknown)
Received packet from 10.252.149.120:67:
  op=BOOTREPLY chaddr=98:E7:43:B4:95:2D hops=0 xid=CDF6859D secs=0 flags=0000
  ciaddr=0.0.0.0 yiaddr=10.252.149.100 siaddr=10.252.149.120 giaddr=0.0.0.0 sname= file=
  7 options:
     53 (DHCP Message Type): offer
      1 (Subnet Mask): 255.255.255.0
     58 (Renewal (T1) Time Value): 43200 (12 hours)
     59 (Rebinding (T2) Time Value): 75600 (21 hours)
     51 (IP Address Lease Time): 86400 (1 day)
     54 (Server Identifier): 10.252.149.120
    160 (Unknown): "http://PlcmSpIp:PlcmSpIp@10.252.122.122", "" (68 74 74 70 3A 2F 2F 50 6C 63 6D 53 70 49 70 3A 50 6C 63 6D 53 70 49 70 40 31 30 2E 32 35 32 2E 31 32 32 2E 31 32 32 00)

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Use DHCP Option 99 to provide location details

 

Since UC Software 5.7.0 Poly Phones support the Civic Addresses Configuration based on RFC4676 >here< GEOCONF_CIVIC 99

 

The DHCP Discover requests option 99 via option 55 Parameter Request List

image


The DHCP Server then sends a DHCP Offer including any configured option 99

image

Using DHCP Client Logging at Level 3 using:

 

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > DHCP Client > Event 3

 

will show the data received:

 

000040.679|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: o-99 2:55:53:1:8:4e:65:77:20:59:6f:72:6b:2:d:4b:69:6e:67:27:73:20:43:6f:75:6e:74:79:3:8:4e:65:77:20:59:6f:72:6b:4:9:4d:61:6e:68:61:74:74:61:6e:5:13:4d:6f:72:6e:69:6e:67:73:69:64:65:20:48:65:69:67:68:74:73:22:8:42:72:6f:61:64:77:61:79:10:1:4e:11:2:53:57:12:6:41:76:65:6e:75:65:13:3:31:32:33:14:4:11:51:34:36:f6:c7:56:d6:26:96:12:5:56:e6:97:66:57:27:36:97:47:91:60:a5:36:f7:57:46:82:5:76:96:e6:71:71:4:a6:f6:52:77:32:4:26:17:26:26:57:27:36:86:f7:1:80:a3:13:3:3:23:72:d3:3:

 

Utilizing the Location Manager logging, in addition, can help to troubleshoot this further via:

 

Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > Location Manager > Debug

 

as it can show if there are any malformatted data:

 

000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData:  string received from dhclient=2:55:53:1:8:4e:65:77:20:59:6f:72:6b:2:d:4b:69:6e:67:27:73:20:43:6f:75:6e:74:79:3:8:4e:65:77:20:59:6f:72:6b:4:9:4d:61:6e:68:61:74:74:61:6e:5:13:4d:6f:72:6e:69:6e:67:73:69:64:65:20:48:65:69:67:68:74:73:22:8:42:72:6f:61:64:77:61:79:10:1:4e:11:2:53:57:12:6:41:76:65:6e:75:65:13:3:31:32:33:14:4:11:51:34:36:f6:c7:56:d6:26:96:12:5:56:e6:97:66:57:27:36:97:47:91:60:a5:36:f7:57:46:82:5:76:96:e6:71:71:4:a6:f6:52:77:32:4:26:17:26:26:57:27:3
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: option data is in hex format, need to manipulate it for our use 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: lengthOfCivicData=231  
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: what=02  
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: country=US  
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: Will parse civic address elements now. 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=01, CA element length=08 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=01, ElementString= New York
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=02, CA element length=0d 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=02, ElementString= King's County
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=03, CA element length=08 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=03, ElementString= New York
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=04, CA element length=09 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=04, ElementString= Manhattan
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=05, CA element length=13 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=05, ElementString= Morningside Heights
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=22, CA element length=08 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=22, ElementString= Broadway
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=10, CA element length=01 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=10, ElementString= N
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=11, CA element length=02 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=11, ElementString= SW
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=12, CA element length=06 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=12, ElementString= Avenue
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=13, CA element length=03 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=13, ElementString= 123
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData: CA element type=14, CA element length=04 
000040.748|loc  |0|00|LocationMgrC::fetchParseAndUpdateDhcpOptionData CAelementType=14, ElementString= Q46
...
000040.748|loc  |1|00|setCurrent: new current location is "Broadway, Q46, 123 SW Avenue N Morningside Heights, Manhattan,  New York,King's County,  New York US"

 

If the Phone has successfully received its Location it can be checked via Settings > Status > Location Information:

image

In order to configure this on a Windows DHCP server, you can either manually add the new Option 99 and define the string or use the command line for a specific scope:

 

netsh dhcp server add optiondef 99 GEOCONFCIVIC Binary 0 comment="GEOCONF CIVIC 99"
netsh dhcp server scope 10.252.149.0 set optionvalue 99 Binary 02555301084e657720596f726b020d4b696e67277320436f756e747903084e657720596f726b04094d616e68617474616e05134d6f726e696e67736964652048656967687473220842726f616477617910014e1102535712064176656e75651303313233140411513436f6c756d62696120556e6976657273697479160a536f7574682057696e6717104a6f6527732042617262657273686f70180a31303032372d30343031190b4c6f77204c6962726172791a064170742034321b01341c04343530461d064f6666696365e064c656f6e69611f053132333435200b3133323033303030303033

 

For a Linux DHCP Server, you can use dhcpd.conf:

 

...
option geoconf-civic 02:55:53:01:08:4e:65:77:20:59:6f:72:6b:02:0d:4b:69:6e:67:27:73:20:43:6f:75:6e:74:79:03:08:4e:65:77:20:59:6f:72:6b:04:09:4d:61
:6e:68:61:74:74:61:6e:05:13:4d:6f:72:6e:69:6e:67:73:69:64:65:20:48:65:69:67:68:74:73:22:08:42:72:6f:61:64:77:61:79:10:01:4e:11:02:53:57:12:06:41:76:65
:6e:75:65:13:03:31:32:33:14:01:41:15:13:43:6f:6c:75:6d:62:69:61:20:55:6e:69:76:65:72:73:69:74:79:16:0a:53:6f:75:74:68:20:57:69:6e:67:17:10:4a:6f:65:27
:73:20:42:61:72:62:65:72:73:68:6f:70:18:0a:31:30:30:32:37:2d:30:34:30:31:19:0b:4c:6f:77:20:4c:69:62:72:61:72:79:1a:06:41:70:74:20:34:32:1b:01:34:1c:04
:34:35:30:46:1d:06:4f:66:66:69:63:65:1e:06:4c:65:6f:6e:69:61:1f:05:31:32:33:34:35:20:0b:31:33:32:30:33:30:30:30:30:30:33;
...

 

 

image

PIDF Element Description CAType RFC
country country DHCP v4 header 4776
A1 national subdivisions (state canton region province prefecture) 1 4776
A2 county parish gun (JP) district (IN) 2 4776
A3 city township shi (JP) 3 4776
A4 city division borough city district ward chou (JP) 4 4776
A5 neighborhood block 5 4776
A6 group of streets below the neighborhood level 6 4776
PC postal/zip code 24 4776
LMK landmark or vanity address 21 4776
NAM name (residence and office occupant) 23 4776
PLC Place-type 29 4776
PCN Postal community name 30 4776
POBOX Post office box (P.O. box) 31 4776
ADDCODE Additional Code 32 4776

 

In the above Windows DHCP Server example, the 1st 02 (green) header does not map to the A2 county parish gun (JP) district (IN) but instead to the DHCP Option 99 Header aka the >what< part.

The next 01 New York, 02  (Blue/Red) King's County etc

image

  

Using LLDP-MED Location Identification

 

similar to DHCP LLDP can be used to provide the Location Identification to a Poly phone

 

LLDP is enabled by default and can be used as a method to gather Location-based information by the phone.

 

LLDP can provide either the location via the Location Identification and/or the > ELIN <(Emergency Location Identification Number)

image

Configuring the civic-location identifier as in the above example on a Cisco Switch:

 

!
location civic-location identifier 1
 city London
 country UK
 county "Greater London"
 primary-road-name "My Road Name"
 room "Upstairs Home Office"
 number 789
!

 

Configuring the elin-location identifier as in the above example on a Cisco Switch:

 

location elin-location 0123456789 identifier 1

 

Assign one or both to a network port:

 

!
interface FastEthernet0/8
 location civic-location-id 1
 location elin-location-id 1
!

 

The Phone will display the Location:

image

Utilizing the Location Manager logging, in addition, can help to troubleshoot this further via:

 

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > Location Manager > Event 1

 

It will show the LLDP received Location:

 

0114130511|loc  |1|00|setCurrent: new current location is "My Road Name, Upstairs Home Office, 789  London,Greater London,  UK"

 

 

SIP Troubleshooting:

Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > SIP > Debug

The > ELIN <(Emergency Location Identification Number) is in of the P-Asserted-Identity on an SIP Invite:

0119114155|sip  |0|00|>>> Data Send to 172.21.177.17:5060
0119114155|sip  |0|00|    INVITE sip:999@172.21.177.17;user=phone SIP/2.0
0119114155|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.59;branch=z9hG4bK965919ef6AA8DD0C
0119114155|sip  |0|00|    From: "3034" <sip:3034@172.21.177.17>;tag=B2063FDE-6E2A7218
0119114155|sip  |0|00|    To: <sip:999@172.21.177.17;user=phone>
0119114155|sip  |0|00|    CSeq: 2 INVITE
0119114155|sip  |0|00|    Call-ID: 21bf92576cab79d0b118e00a94f2b007
0119114155|sip  |0|00|    Contact: <sip:3034@10.252.149.59>
0119114155|sip  |0|00|    Allow: INVITE,ACK,BYE,CANCEL,OPTIONS,INFO,MESSAGE,SUBSCRIBE,NOTIFY,PRACK,UPDATE,REFER
0119114155|sip  |0|00|    User-Agent: PolyCCX-CCX_400-UA/7.2.0.12360
0119114155|sip  |0|00|    Accept-Language: en
0119114155|sip  |0|00|    Supported: timer
0119114155|sip  |0|00|    Supported: replaces,100rel
0119114155|sip  |0|00|    Allow-Events: conference,talk,hold
0119114155|sip  |0|00|    Geolocation-Routing: no
0119114155|sip  |0|00|    Geolocation: <cid:3034@172.21.177.17>;inserted-by="sip:3034@172.21.177.17"
0119114155|sip  |0|00|    Supported: geolocation
0119114155|sip  |0|00|    P-Asserted-Identity: <sip:0123456789@172.21.177.17>

The civic-location identifier is part of the SDP of the same Invite:

...
0119114155|sip  |0|00|    ----Boundary-1----
0119114155|sip  |0|00|    Content-Type: application/pidf+xml
0119114155|sip  |0|00|    
0119114155|sip  |0|00|    <?xml version="1.0" encoding="utf-8"?><presence xmlns="urn:ietf:params:xml:ns:pidf"xmlns:gp ="urn:ietf:params:xml:ns:pidf:geopriv10"xmlns:ca ="urn:ietf:params:xml:ns:pidf:geopriv10:civicAddr"entity= "sip:3034@172.21.177.17"><tuple><status><gp:geopriv><gp:location-info><ca:civicAddress><ca:A2>Greater London</ca:A2><ca:A3>London</ca:A3><ca:HNO>789</ca:HNO><ca:RD>My Road Name</ca:RD><ca:ROOM>Upstairs Home Office</ca:ROOM><ca:country>UK</ca:country></ca:civicAddress></gp:location-info><gp:usage-rules><gp:re
0119114155|sip  |0|00|    transmission-allowed>false</gp:retransmission-allowed></gp:usage-rules></gp:geopriv></status></tuple></presence>
0119114155|sip  |0|00|    ----Boundary-1------
...
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.