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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-03-2023 04:36 AM - last edited on ‎08-04-2023 08:39 AM by Level 14

HP Recommended

I'm trying to register the Poly Trio 8300 and i'm getting the following error:

 

Prov|cfgProvStatusSet: error code '67' respCode '530' desc

 

The full error message:

0803121318|cfg |4|00|Prov|cfgProvStatusSet: error code '67' respCode '530' desc '64167fe5b404.cfg'
0803121318|cfg |4|00|Prov|File transfer failed due to curl error code:67 and respCode:530
0803121318|cfg |4|00|Prov|provStatusCbSynced CfgProvTransferringFileResult_CurlError: error code '67' respCode '530' desc '64167fe5b404.cfg' provErrorPopupDisplayed 'F'
0803121318|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0803121319|cfg |4|00|Prov|cfgProvStatusSet: error code '67' respCode '530' desc '000000000000.cfg'

anyone here can help me please?

13 REPLIES 13

‎08-04-2023 08:42 AM

HP Recommended

Hello @1ber2 

 

welcome to the Poly community.

 

You are trying to register it to where?

 

A SIP server or a Provisioning Server? In addition, what is the firmware you are using?

 

I can only suggest our FAQ:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

or

 

Oct 7, 2011 Question: Can I register, or is my Poly Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

If the phone is not using a provisioning server you will see these errors as it cannot download or upload mandatory files:

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-04-2023 11:04 AM

HP Recommended

Hi!

 

Thanks for your feedback!

I managed to overcome this problem. It was a DNS issue.

Now Ican ftp the <mac>.cfg and <mac--directory>.xml files successfully.
But now I have another disconcerting problem... the terminal cannot access via menu the contacts that are in the XML contacts file!! Any idea? (zero errors in the ftp of said Xml file and when recording a contact directly in the terminal, the xml is completely deleted... and if you reboot the terminal, the xml become empty)...

Was this reply helpful? Yes No

‎08-05-2023 06:37 AM

HP Recommended

Hello @1ber2 

 

great news that you fixed your DNS issue. I would suggest you ensure you check the FAQ's listed in my Siganture.

 

Example:

 

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

or

 

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

Other volunteers may answer as well. If you are stuck please work with our support organization in your region.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-07-2023 02:05 AM

HP Recommended

Hi, 

 

I don't have this option:

 

Settings > Features > Contact Directory > Local > Enable Local Contact Directory. In the seetings menu jumps from "codec Profiles" to "H323"...I haven't the "Features"  option...

 

Our sw version is "

UC Software Version7.3.2.0168"
Was this reply helpful? Yes No

‎08-07-2023 02:21 AM

HP Recommended

Hello @1ber2 

 

this topic keeps changing and I personally cannot support you via the medium of a community forum.

 

You are not using the latest supported software and I am unaware of what your new issues are.

 

Other members an try and help you or please work with our support organization in your region.

 

If your device is out of warranty, and if the provided FAQ articles do not enable you to work this out, you may need to use professional services which is not free.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-07-2023 11:06 AM

HP Recommended

Hi,

 

I've downloaded the latest version of Poly Trio from Poly site...

 

IAn why i don't have this option in the Menu?

 

Settings > Features > Contact Directory > Local > Enable Local Contact Directory. In the seetings menu jumps from "codec Profiles" to "H323"...I haven't the "Features"  option...

 

Our sw version is "

UC Software Version7.3.2.0168"
Was this reply helpful? Yes No

‎08-07-2023 11:14 AM

HP Recommended

Hello @1ber2 

 

the menu you are trying to follow is via the Phone UI aka on the phone and not via the Web Interface.

 

The UI itself can change from product to product and is usually only a guideline.

 

The current latest Software for a Poly Trio 8300 us 8.1.3:

SteffenBaierUK_0-1691428430827.png

 

Please add the Speed Dial via the Phone UI as explained in the FAQ articles shared and/or work with our official support organization.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-08-2023 03:10 AM

HP Recommended

Hi Steffen,

 

Thanks once more for your reply.

 

Below the FW we're using...https://www.poly.com/us/en/support/products/conference-phones/trio/latest-poly-trio-software-release:

 

1ber2_0-1691484397158.png

 

This menu I mentioned is via web GUI...

 

1ber2_1-1691485020261.png

 

And in the terminal we don't have access to the xml contacts...

 

1ber2_2-1691485205393.png

In the phone Menu:

1ber2_3-1691485511947.png

 

No contacts available here (Language Portuguese)..

 

1ber2_4-1691485781298.png

 

 

 

 

Was this reply helpful? Yes No

‎08-08-2023 04:23 AM

HP Recommended

Hello @1ber2 

 

as already outlined I cannot continue to support you via the medium of a community forum.

 

Please work with our Support Organisation in your region.

 

From a volunteer perspective, I would change the language to English when sharing screenshots so other volunteers can help you.

 

In addition, we do not know who programmed the device so there may be settings preventing the creation or manipulation of Speed Dials. Check a backup

 

I have updated the FAQ:

 

Jun 17, 2015 Question:How can I add a Speed Dial to the Phone?

Resolution: Please check => here <=

 

With some additional sample CFG parameters that can be unzipped and imported to enable features.

 

The next step, if no other Volunteer replies, is to open a case with HP Poly Support as the community is not a replacement for your support structure.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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