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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-12-2015 10:03 AM

HP Recommended

I have a polycom phone that I use at my desk in the corporate office and another in a remote site.  I have had no problems before.  Today, the remote phone will not work and shows a message that the line is not registered.  According to office staff, the line on my desk there seems to be working.  No changes were made on either end, and I have tried to restart the remote phone but continue to get the same message.  Any ideas?

2 REPLIES 2

‎01-12-2015 10:27 AM

HP Recommended

Hello thebeancounter,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

Most likely some port forwarding issue or another network issue on your remote office.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-12-2015 11:48 AM

HP Recommended

We had tried unplugging phone and restarting internet, which did not seem to work.  Then, I tried unplugging the line from the back of router, unplugging power, replugging both . . . that seemed to fix the problem.  Thanks for responding.

 

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