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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-09-2024 07:55 PM

HP Recommended
Product: CCX 505-M

We are currently experiencing Wi-Fi connectivity issues with our Poly CCX 505 phones following the recent Poly firmware update to version 9.0.0.10460. 

I was using the web interface - Software Update screen to downgrade the firmware. But I could not see any previous version in the drop down from Poly hosted server. 

Can someone pls help me on this. Thank you

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1 REPLY 1

‎10-09-2024 11:26 PM - edited ‎10-10-2024 04:44 AM

HP Recommended

Hello @Dinesh_09 ,

 

welcome to the HP Poly community.

 

Checking via the Web Interface Utilities => Software Upgrade =>  Check for Updates should show:

  • 9.0.0 "D" 9.0.0.10460
  • 9.0.0 9.0.0.10315
  • Downgrade from PVOS 9 to 8.1.5 8.1.5-downgrader
  • 8.1.7 8.1.7.0842
  • 8.1.6 8.1.6.1006

If it does not for some reason please download the Firmware from Poly Lens as advised in our VoIP FAQ:

 

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

 

The FAQ details how to upgrade / downgrade a phone using a USB stick.

 

If this fails I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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