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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-19-2015 07:10 AM

HP Recommended

We use all VVX500's and since moving from firmware 4.0.3z to 4.1.6h with Interactive Intellegence 4.0 SU6, all the phone now go into a sleep state.  You can imagine the worry when we walked in the next day and the phones were dark.  We were thinking the worst like the swich / network was down.  

 

Is there a way to disable it, at least just for those in the IT department maybe?  Does it really make that much of a difference in energy costs since they are all powered by our PoE switches anyway?  I see ways to change the timeout, but we have some long days on thurs/fri.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2015 07:46 AM

HP Recommended

Hello kjstech,

welcome back to the Polycom Community.

I can always recommend to check the relevant Admin Guide for key words.

 

Page 486 of the UC Admin Guide explains the Power Saving parameters:

 

<web powerSaving.enable="0" />

The same can also be archived via the Web Interface of the Phone.

 

Simply logon to the phone and then browse to Settings > Power Saving > General and Disable the Power Saving Feature 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2

‎01-19-2015 07:46 AM

HP Recommended

Hello kjstech,

welcome back to the Polycom Community.

I can always recommend to check the relevant Admin Guide for key words.

 

Page 486 of the UC Admin Guide explains the Power Saving parameters:

 

<web powerSaving.enable="0" />

The same can also be archived via the Web Interface of the Phone.

 

Simply logon to the phone and then browse to Settings > Power Saving > General and Disable the Power Saving Feature 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-19-2015 10:54 AM

HP Recommended

Thank you!

Was this reply helpful? Yes No
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