How do I access the 'software update folder' in the Poly Edge E550 IP Desk Phone 2200-87050-025

[NATP50]

How do I access the 'software update folder' in the Poly Edge E550 IP Desk Phone 2200-87050-025? I'm trying to populate the default 000000000000-directory~.xml file.

I'm trying to add directory listing (contacts with their telephone number) to the telephone instrument. In the manual it says to access the 'software update folder'. How do I do that? It isn't clear in the manual.

I can add the direct listing one at a time manually, but using the 000000000000-directory~.xml file in the software update folder I can add 100's at a time.

[M_Salman]

Hi @NATP50, Welcome to Poly HP Support Community.  
 

Kindly follow the below link to learn the procedure for adding contacts to the directory.

Poly Documentation Library

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[SteffenBaierUK]

Hello @NATP50 ,

welcome to the HP Poly community.

From our VoIP FAQ:

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

Best Regards

Steffen Baier

[NATP50]

Thanks for all of that in depth info, but I am missing one bit of vital information. How do I access the the 000000000000-directory.xml file itself? Do I do it with ftp FileZilla? Is the username the MAC address and the password the administration password. Am I going in the correct direction?

I can't figure out how to see the file structure in the Poly Edge E550 telephone instrument.

Thanks in advance for your help...

[SteffenBaierUK]

Hello @NATP50 ,

welcome back to the HP Poly community.

Again from our VoIP FAQ:

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

The phone will need to load any configuration, Software, or Speed Dials from a server of your choice. Therefore the username and passwords would be defined by you.

If you still struggle, and no other volunteer replies, community searches, or existing FAQ articles will not help you further, please work with our support team in your region.

Details in my signature.

Best Regards

Steffen Baier

[NATP50]

I have made further progress.

I have signed up for a Poly Lens account (http://lens.poly.com). This is a place that you can manage all of your Poly telephone from one place.

From the Web interface of the telephone instrument, I retrieved a Registration Code. I took that registration code and applied it to https://lens.poly.com/go cloud website, so now I can see the Poly Edge E550 IP Phone in the Poly Lens website.

It says there is a way to upload the 000000000000-directory.xml directory file from the Poly Lens website, and the Poly Lens website will upload it to telephone instrument itself.

I can see everything else, but NOT how to do this one thing.

My detective work has brought me to the possibility of needing an additional entry in the telephone instrument .CFG file. Maybe an additional entry would give me a way to upload the 000000000000-directory.xml file through the web portal of the telephone instrument itself, or maybe from the Poly Lens portal.

I feel like I’m getting closer, but I’m not there yet.

The adventure continues.

Any help you could give me would be appreciated.

[SteffenBaierUK]

Hello @NATP50 ,

welcome back to the HP Poly community.

A search finds >this<

A directory provided by you will need to go into the Resource Section as explained >here<

If you have any more questions, and a community or search engine search will not provide the answer, or no other volunteer replies, I suggest you contact our Support organization in your region as already outlined in this post. Details are in my Signature.

Best Regards

Steffen Baier

[NATP50]

Steffen,

That was the missing link to figure this out.

Thank you very much for your help.

Have a good day.