Solved: Re: How to remove the desk stand form a CX500 - HP Support Community

Anonymous · ‎06-08-2012

How do I remove the desk stand form a Polycom CX500 IP phone? It seems like I should be able to just pull it out, but it won't come out. Is there some trick to it?

SteffenBaierUK · ‎06-12-2012

Hello scheumanjr,

I had a look in my lab and there is a little hole above the Desk stand.

Once pressing a tool inside this (screwdriver or even a pin) the stand comes out rather easily.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-08-2012

Hello scheumanrj,

welcome to the Polycom Community.

I cannot find anything specific when checking the Quick User Guide => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-08-2012

Thanks for the reply. I had already looked at the User Guide, searched this forum and Googled it as well with no luck.

Anonymous · ‎06-11-2012

Anyone else have any ideas? I can't ge the desk stand off of any of our CX500 phones. Even with two people pulling against each other.

SteffenBaierUK · ‎06-12-2012

Hello scheumanjr,

I had a look in my lab and there is a little hole above the Desk stand.

Once pressing a tool inside this (screwdriver or even a pin) the stand comes out rather easily.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-12-2012

Thanks for the help!

How to remove the desk stand form a CX500

Create an account on the HP Community to personalize your profile and ask a question