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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-03-2018 11:29 PM

HP Recommended

I have a VVX 150 and want to upgrade the phone to the OBi Edition is that possible?

Here is my Phone info:

Phone Model VVX 150

Part Number 3111-48810-001 Rev:A

UC Software Version 5.8.1.7278

Updater Version 5.9.6.8818

10 REPLIES 10

‎11-04-2018 01:23 AM

HP Recommended

Hello @robblack26,

 

welcome to the Polycom Community.


to my personal knowledge End Customers are unable to do this but as the cost of the device is so low simply purchase the VVX 150 in the ObiHai edition

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-04-2018 01:36 AM

HP Recommended

I was told by OBi support that the VVX 150-450 were upgradeable to the OBi Edition as long as the phone was at firmware UCS 5.8.1

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‎11-06-2018 03:06 AM

HP Recommended

Hello @robblack26,

 

again there are no official instructions and Polycom cannot officially support this kind of conversion therefore:

 

DISCLAIMER:

 

Following these below instructions are at your own risk and Polycom cannot be held responsible if you break your handset! 

 

  1. Download a "normal" Polycom UC Split Software 5.8.1 and unzip into a Directory

  2. Setup a Provisioning Server

    Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
    Resolution: Please check => here <=

    and point the server at the downloaded Software.

  3. Download a ObiHai Edition Software. Example => here <= and place into the folder with the originally downloaded UC Software 5.8.1 overwriting the 3111-48810-001.sip.ld

  4. Point the Phone to the provisioning Server so it can download the 000000000000.cfg and then via this the 3111-48810-001.sip.ld

    Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

    Resolution: Please check => here <=

I assume to revert the process simply use the 3111-48810-001.sip.ld that would come with a UC Software but again as this is neither officially supported or documented you are at your own risk.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-22-2019 11:09 PM

HP Recommended

Hello,

 

I have a customer with a Polycom VVX250 that is currently on 6.3.1 firmware from ObiTalk. We are trying to flash it back to Polycom UC 5.5.3. Would it be as simple as following the reverse directions? 

 

I have tried setting the autoprovision URL to <removed by a moderator> to see if it would download that firmware with no luck. 

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‎03-23-2019 04:58 AM

HP Recommended

Hello @hayden.whitfield ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Oct 7, 2011 Question: What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=

 

The above explains that the VVX x50 range only was introduced with UC Software 5.8.0 or later so any software you try must be 5.8.0 or later.

 

Again this is not an official supported method and proceeding with this is at your own risk.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-20-2019 12:01 PM

HP Recommended

Hello all,

 

Easier Steps:

 

  1. Power-up the phone and have it connected to the internet.

  2. Determine the IP Address of your phone by hold-pressing 1, 4 and 7 simultaneously, or go to Settings > Status > Network > TCP/IP Parameters by pressing the Menu Button.

  3. Use the IP address to access the local webpage of the phone. (Default password is 456 and use HTTPS).

  4. Head over to Utilities > Software Upgrade page and select Custom Server for the Server Type option.

    image

  5. Paste your upgrade server URL on the “Custom server address” field. For OBiTALK-hosted firmware files, please refer to the URLs below:
    Version 6.3.1.0: https://www.obitalk.com/VVX-OE/6.3.1.0/release.xml
    Version 6.3.1.1: https://www.obitalk.com/VVX-OE/6.3.1.1/release.xml

  6. Click “Check for Updates.” and Click on Install
    Note: Disregard the version check


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-02-2019 03:32 PM

HP Recommended

Hi Hayden, did you have any luck with this?  I'm trying to do the same thing.

 

Cheers,

Elliot

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‎09-03-2019 03:39 AM

HP Recommended

Hello @POMT-EK ,

 

Welcome to the Poly Community.

 

Same reply as >here<

 

The process is not officially supported by Poly.

 

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-11-2019 03:39 PM

HP Recommended

Sorry for the Bump.

 

This above process works, HOWEVER!!  The default passwords do not work.

 

Someone was nice enough to put how to do the factory reset without the Admin password and I have performed that as well.  But it is not set to admin admin like the documentation states.

 

Cannot get in using user user.

 

admin 

456

 

admin

789

 

So yes, I have the 6.3.1.0 version installed on the phone, but it might as well be bricked.

Anyone know what the default password is from this build.  Is it locked because you have to get a license or something?

 

Thanks in advance for any ideas or assistance,

 

Goose

 

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