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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-09-2024 06:21 AM

HP Recommended
Operating System: Microsoft Windows Server 2016

Dear All,

 

We are trying to setup a Windows IIS HTTP Provisioning Server for the polycom vvx and ccx phones . Is there any configuration guidlines  for the IIS setup to get this working ? We have done the installation  using the firmware files and config from polycom but we keep getting file no present on the phone logs . What MIME types and permissions need to be done on the files in the web folder . 

Your support is highly appreciated ,

Thanks & Best Regards,

Mohammad 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2024 06:26 AM

HP Recommended

Hello @moitani ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the software version you currently use for the HP Poly products you use. 

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

We do remind users in the FAQ or the Read 1st section, explaining why this is important. In addition, the VoIP FAQ and/or using the community search should find many posts.

 

Example from the  VoIP FAQ :

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

HTTPS specific:

 

- https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-How-can-I-setup-my-Phone-Provisionin...

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-09-2024 06:26 AM

HP Recommended

Hello @moitani ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the software version you currently use for the HP Poly products you use. 

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

We do remind users in the FAQ or the Read 1st section, explaining why this is important. In addition, the VoIP FAQ and/or using the community search should find many posts.

 

Example from the  VoIP FAQ :

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

HTTPS specific:

 

- https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-How-can-I-setup-my-Phone-Provisionin...

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-09-2024 06:37 AM

HP Recommended

Hello Steffen,

 

We are using a mix of Polycom VVX and CCX phones running the following firmwares:

 

- VVX Phone: 6.2.21.1428

- CCX Phone : 8.0.2.3267 and 7_2_7_0193.

 

The phones are to be signed in to an on-premise Skype for Business 2015 environment .

 

Thank you & Best Regards,

Mohammad Itani

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.