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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-22-2015 07:20 PM

HP Recommended

 

Hi

Thank you in advance for any help

 

I have a new SoundStation IP700

 

The IP 7000 is to connect using the web interface to a FreePbx system asterisk 11. (latest updates installed)

 

The extension was created in Asterisk and i have tested the extension with Zioper and it functions as expected.

 

The IP 7000 shipped with 3.3.3 firmware.

 

The IP 700 would not register with Asterisk with the same settings I used with Zopier.

 

I then decided to update the IP7000 with the latest firmware.

 

here is the IP700 information

 

Polycom - SoundStation IP 7000 Configuration Utility

Phone Information

Phone Model

SoundStation IP 7000

Part Number

3111-40000-001 Rev:N

MAC Address

00:04:F2:F9:5E:63

IP Address

10.20.202.58

UC Software Version

4.0.8.1608

BootROM Software Version

5.0.1.10553

 

After updating i still had the same results with the registration in asterisk. However I did not another problem, with the earlier firmware the date and time is correct. With the newer firmware the date is correct, but the time is wrong, not just the hours, the minuets are wrong as well. changing the time zone has no effect.

 

attached are the settings

 

Thank you in advance for any help.

 

Chris

 

1 REPLY 1

‎04-22-2015 11:12 PM

HP Recommended

Hello Chris,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

In your case you are missing the Authentication ID

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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