IP7000 TLS Issues

SteffenBaierUK · ‎05-20-2025

https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Why-does-my-post-not-show-up-in-the-comm...

Steffen

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

jkuder70 · ‎05-20-2025

I tried attaching the code and I don't believe it is getting through and still being flagged. I have updated logs as well

Spoiler

SteffenBaierUK · ‎05-21-2025

Hello @jkuder70

simply follow >this< aka as it shows how to use the Code Function.

Then copy & paste the text into the Box. If this fails try to rename the log file into .txt and attach.

Please bear in mind, the Polycom IP 7000 was end of sale back in 2019 asking for Software now in 2025 should show you how old this device really is. The UC Software 4.0.9 was released back in 2016

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

jkuder70 · ‎05-21-2025

I am not getting the option to attach a file and doing it the other way gets removed.

jkuder70 · ‎05-22-2025

At this point I give up. I honestly don't understand how we have IP7000's in our system that are working, yet cannot get this new one that we have to work. All the same settings and even have it on the same firmware as the working ones. We can technically get it to make and received calls, but it does not show as register to our Metaswitch PBX. We have ordered a Trio C60 to try and see if we can get it working. Thanks for the help.

SteffenBaierUK · ‎05-22-2025

Hello @jkuder70 ,

If you have two units on the same firmware or even different firmware:

Download a tool like Notepad++
Install the compare Plug in
Use the compare plug in to compare the backup of two units

The above should show you the difference. It could be something as little as not having the correct time.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

jkuder70 · ‎05-22-2025

I did that and looking at compare all is the same other than the non-working one does not have a config file since it is not not getting to our metaswitch I would imagine

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