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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-18-2014 11:08 PM

HP Recommended

I am having quite a hard time to upgrade the SoundStation IP7000 to the newest bootrom and softare. Is there any place I can find a consice and step-by-step instructions? My biggest fear is having to read all 300+ pages of the admin guide when I just need to basically know what files to put on the server for the phone to download. Currently I am stuck on an "image not compatible" reboot loop. Renaaming the BootRom was quite a poor decision.

3 REPLIES 3

‎03-18-2014 11:17 PM

HP Recommended

Hello LUNCHEGG382,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-18-2014 11:32 PM

HP Recommended

Yes I am already aware of the basic steps to setup the phone for a new version. The issue is the IP7000 is stuck in an endless reboot look with the "updating bootrom" message followed by the "image not compatible with the phone" when using these files:

 

SoundPoint_IP_BootROM_4_4_0_Upgrader_release_sig.zip

Polycom_UC_Software_4_0_1_rts73_P_release_sig_split.zip

 

Those are the files listed from the section "To Upgrade SoundStation IP 6000 and 7000 Phones:" from this document: http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v...

 

 

The first time I ran the process it also formatted the filesystem so there is not any working application on the phone. Is there any chance Polycom has a public server I could just point this phone to so it can get the newest updates?

 

Was this reply helpful? Yes No

‎03-19-2014 01:07 PM

HP Recommended

Hello LUNCHEGG382,

firstly you never need to rename any files.

 

The FAQ post I provided has all the details and they are rather easy to follow.

 

The phone will write various logs that you can check against the downloaded files.

 

In addition, when the phone starts what timer is being displayed ?

 

Counting down from 10 or less or a larger number?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.