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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-03-2015 10:47 AM

HP Recommended

Hello,

 

I'm new to the forums and I have a quick question. We provide VoIP services to our clients through Coredial, I have already contacted them about this issue but they believe it is the phone itself. At one of our client sites, they are demoing the VVX 300, 400, and 500. The 300 and 500 aer working perfectly fine, but the 400 is acting up. In only one of the offices will it connect to the network and work. In all other offices the phone will not connect to the network, and it will not have an IP on it. Is there a solution to this issue?

1 REPLY 1

‎12-04-2015 03:25 AM

HP Recommended

Hello Zsussman,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server


This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Are you using any VLAN's, LLDP or CDP to assign IP / Network details and have you yet tried to take a wireshark trace via a spanned port / hub in order to verify if the phone request's an IP and if the server responds?

 

All VVX phones are using the same software.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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