• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

Testing on the VVX 500 with Lync Server 2013. When I search for a user called Debbie, the results are blank but it looks like there is a match because it doesnt say "no contacts". It also disaplys the soft keys for Dial,Encoding,View,Add to contacts as though it did find a match.

 

If I search for a user called "Ted" (We don't have anyone called Ted). It displays no contacts..

 

Tested on UCS 5.4.0.5841 and UCS 5.3.1.0436

 

... I've also attached screen captures ...

2 REPLIES 2
HP Recommended

Hello ChrisDB1,

welcome back to the Polycom Community.

Just like for your contact / directories softkey post => here <= and the below explained issue I would like you to raise this via your Polycom reseller so we can look at this in support.

 

So far I have not heard of these yet and please provide the Polycom Ticket reference starting with 1- once received from your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Support number for this is 1-1190977121

 

Thanks,

Chris

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.