Re: MAC Address Reset does not work - HP Support Community

Boomeagle · ‎04-23-2026

I do not have the Admin Password. I can get to the reset screen on reboot, but it will not accept my MAC. Is there any other way to default the phone or is now a paper weight?

SteffenBaierUK · ‎04-23-2026

Hello @Boomeagle ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Poly Phone model, or the used Software version or potentially the Partner application version you use.

For example, Microsoft Teams, Zoom Rooms, USB mode, SIP/H.323 mode, etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post, but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

The very same FAQ has:

Oct 10, 2011 Question: How can I reset / Factory default my Phone configuration?

Resolution: Please check => here <=

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

MAC Address Reset does not work

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