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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-30-2018 02:37 PM

HP Recommended

I am trying to update firmware on my IP 321 to 4011.  I follow steps and when I reboot, new version doesn't take?  Still old version

7 REPLIES 7

‎08-01-2018 12:42 AM

HP Recommended

Hello @marnspiger,

welcome to the Polycom Community.

 

You did not provide sufficient information for anyone to try and help you.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please follow the above if not already done and provide us with some logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-02-2018 11:22 AM

HP Recommended

I actually have a 320.  Ring Central is trying to provision my phone and say I need to upgrade my firmware.  When we type in my phones IP address into a browser we see "red menu bar"  which I guess is old version.  No matter what info we enter into the phone we get same error message, "Can't connect to boot server".  Unitl I can get past that I am dead in the water.  I had the same phone before and it died so this is a new-old phone.

Was this reply helpful? Yes No

‎08-02-2018 11:44 PM

HP Recommended

Hello @marnspiger,

An SPIP320 can only go to UC Software 3.3.5 as a maximum.

 

Maybe time for a new phone ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-03-2018 12:18 PM

HP Recommended

Ring Central was able to manually program my phone and it works fine.  However, they were unable to get the time to change.  Day and Date are correct (on display).  Seems like phone will not connect to Polycom server.  

 

 

Was this reply helpful? Yes No

‎08-03-2018 01:26 PM

HP Recommended

Hello @marnspiger,

the time on your phone has nothing to do with a Polycom server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-03-2018 01:53 PM

HP Recommended

Thanks for your quick reply.  How can I change the time on my phone?

Was this reply helpful? Yes No

‎08-03-2018 01:57 PM

HP Recommended

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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