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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎11-25-2024 09:09 PM

HP Recommended

I have some Polycom VVX 410 phones I am trying to register on Broadworks.
They have Version 5.0..... software running.
The latest and only version available is Version 5.9.8

The phones can see the software but will not upgrade.
Is this too many versions ahead to be able to upgrade in one jump?
I'm hoping to find some intermediate versions so that I can "Step" the phones up to Version 5.9.8
Any ideas where I can find some of these older versions?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2024 11:30 PM

HP Recommended

Hello @Takamini ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

  • Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
    Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

    A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.

    To search for archived software and Release Notes, please follow the instructions:
  1. Open the Official HP® Support site.

SteffenBaierUK_0-1732602460262.png

 

 

In the search bar, type in “Archived' after the name of the product you are looking for, in this example, we searched for the RMX Software and Archived Release Notes

SteffenBaierUK_1-1732602460904.png

 

 

The Rest of the FAQ should have other troubleshooting steps to help you analyze the logs to find the root cause and your issue.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 person found this reply helpful
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2 REPLIES 2

‎11-25-2024 11:30 PM

HP Recommended

Hello @Takamini ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

  • Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
    Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

    A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.

    To search for archived software and Release Notes, please follow the instructions:
  1. Open the Official HP® Support site.

SteffenBaierUK_0-1732602460262.png

 

 

In the search bar, type in “Archived' after the name of the product you are looking for, in this example, we searched for the RMX Software and Archived Release Notes

SteffenBaierUK_1-1732602460904.png

 

 

The Rest of the FAQ should have other troubleshooting steps to help you analyze the logs to find the root cause and your issue.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-28-2024 03:17 PM

HP Recommended

Thanks Steffen, good info to follow up on

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