Poly Edge E100 – Intermittent Ringer Issue

[croteaupp]

Poly Edge E100 – Intermittent Ringer Issue

Several users have reported that the ringer on the Poly Edge E100 is not working properly. Their phones sometimes ring, but at other times they do not ring at all, even though the call is coming in.

We placed two phones next to each other and tested them at the same time. Sometimes both phones ring simultaneously, while other times only one of the two phones rings. However, when we test the same calls through Teams, everything works consistently every time.

We also noticed that the phones always work when connected directly to the network outlet. This may indicate that the issue could be related to the network connection or switch configuration.

Firmware 8.6.1.0067
Aruba Switch 2930---- Notice some log msg like but i dont know if is the problem 

09/01/26 09:18:32 05824 ports: Port 2: PD stopped responding to LLDP PoE TLVs
from PSE. Previous LLDP negotiated power values will be retained.

[SteffenBaierUK]

Hello @croteaupp ,

Welcome back to the HP Poly community.

From our VoIP FAQ:

Jan 19, 2012 Question: How to troubleshoot Poly VoIP-related Issues?

Resolution: Please check => here <=

or

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

The next step is to work with HP Poly support in your region.

Best Regards

Steffen Baier

[croteaupp · Accepted solution]

This issue is solely related to Microsoft. They are already aware of the issue and are currently working on a fix. SI Number: TM1463325 Best regards, https://www.reddit.com/r/MicrosoftTeams/comments/1vqvfxg/sip_gateway_intermittent_issues_polycom_vvx...

PS: It would be worthwhile for this forum to be a bit more active when it comes to engineering support, rather than simply waiting or opening RMA . Your product is becoming increasingly sought after, and it would be great to see more support and interaction from your engineering team.

[SteffenBaierUK]

Hello @croteaupp ,

Welcome to the HP Poly community.

This is just a Peer-to-peer community forum and not HP Poly Support. We are all just Volunteers.

So, just like Reddit, people answer to the best of their knowledge.

I used to support Poly phones in my prior role, so as a former subject matter expert, I do answer questions and provide updates, but I cannot provide support.

Best Regards

Steffen Baier