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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-20-2014 06:46 AM

HP Recommended

After setting up and configuring the polycom phones model 335 and 550 i am able to dial all of the extensions from inside of the office. 

 

Example:

When i dial from extension 201 to 202 i can connect and i can hear myself on the other end.  However, when i dial from extension 201 to an outside line 305-691-6102 i hear all circuits are busy now please try your call again later.  Any suggestions.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2014 09:37 AM

HP Recommended
on asterisk dialling *43 will give a echo test or *65 your ext number. if these work then you have setup your phone and its connected and working. now if you have a proper trunk (your provider for voip or fx0 what ever you have for service) asterisk -crvvv in the asterisk cli sip show registry then I would spend more time on the outbound routes

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6 REPLIES 6

‎11-20-2014 08:27 AM

HP Recommended

Hello giveMeSomeAnswers,

Is this an audible message or simply the phone playing back the fast busy tone ?

 

I suggest you look at this FAQ post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-20-2014 09:02 AM

HP Recommended

simply the phone playing back the fast busy tone.

 

After i dial an outside number it states all circuits are busy now please try your call again later.  I am going to try to figure out how to use shark wire.  I've never used that before.  

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‎11-20-2014 12:01 PM

HP Recommended

 

That message is coming from Asterisk. It means you have not configured your outbound dialling and/or trunks correctly. It's not an issue with the phone.

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‎11-22-2014 09:37 AM

HP Recommended
on asterisk dialling *43 will give a echo test or *65 your ext number. if these work then you have setup your phone and its connected and working. now if you have a proper trunk (your provider for voip or fx0 what ever you have for service) asterisk -crvvv in the asterisk cli sip show registry then I would spend more time on the outbound routes
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‎05-11-2015 05:50 PM

HP Recommended

How does one know if the polycom  voip phones are operating in the cloud.  I purchased  (2) 550 and (4) 335.  Our cloud provider is Xarix.com. I installed FreePBX in the cloud. The phones are working fine. I can receieve inbound calls and make outbound calls.  My question is how do i know if the phones are working in the cloud. 

 

If they were operating in the cloud, would they be cableless? Because right now they are hardwire to my comcast business modem.

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‎05-12-2015 12:04 AM

HP Recommended

Hello giveMeSomeAnswers,


welcome back to the Polycom Community.

You may want to check out the "cloud" definition in various Wiki sites in order to understand what the cloud stands for.

 

All current Polycom phones are wired phones so they need to be connected to some sort of device establishing a connection either to a local Lan or a Wan.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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