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‎08-07-2015 02:13 AM

HP Recommended

Hello LEDAdd1ct,

As already replied have a look at:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Simply make another wireshark trace on the Snom or the Soft Client end and compare the bad and the good call.

 

The above FAQ post contains details what happens when the phone is asnwered and maybe it is a port issue or similar but comparing the wireshark traces should show this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-12-2015 08:56 AM

HP Recommended

Hello LEDAdd1ct,

 

I am experience the same issue as well.  Let me know what you find and I will have to do a trace as well.

 

 

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‎08-12-2015 09:29 AM

HP Recommended

@ejfron, thank you for posting. 

 

Maybe together we can figure something out.


I have not had a chance to have my friend call me and do a trace on the other phones/software client.

 

Please, if you find out anything, please post here and we can both help each other out.  🙂

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‎08-13-2015 06:23 PM

HP Recommended

Okay, I ran the test again with the Polycom VVX 410.

 

First, I tried enabling port forwarding and had my friend call me.

 

Those screenshots are here:

http://s17.postimg.org/72vqc7qv3/image.png
http://s17.postimg.org/iqps6rfzz/image.png
http://s17.postimg.org/70bupdn7j/image.png

 


Second, I disabled port forwarding and put the phone in the DMZ and once again had my friend call me. 

 

Those screenshots are here:

 

http://s17.postimg.org/nqrtsgb0f/image.png
http://s17.postimg.org/96aqxmg1r/image.png
http://s17.postimg.org/jvt13mh8f/image.png
http://s17.postimg.org/haiv2d2gv/image.png
http://s17.postimg.org/fu7ck7zjz/image.png

 

 

With both, the phone rings, but I cannot answer.

 

I set the phone to a static IP of 192.168.1.124 and enabled port forwarding first, then disabled port forwarding and put my phone in the DMZ as seen here:

 

http://s2.postimg.org/4z5kdn2qh/image.png
http://s2.postimg.org/ihcgpxevt/image.png

 

 

As before, PhonerLite Portable and my Snom 300 continue to ring and answer perfectly. 

 

Is there a way I can display the screenshots directly in the thread to make it easier for everybody to see instead of having to click on a link? 

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‎08-17-2015 03:15 PM

HP Recommended

Hey LEDAdd1ct!

 

A quick update, we were able to get the Answer button to work to Update the Expires to 60 seconds (see attachment).  Apparantly, with other times, there ended up being multople registrations on our proxy.  And at that time, the Answer button did not work.  With 60 seconds, we only have one registration at all times.

 

 Hope this helps.

 

 

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‎08-17-2015 04:40 PM

HP Recommended

Interesting.

 

Thank you for posting.

 

Since there is certainly nothing to lose, I will try this and report back!

 

EDIT:  I changed the settings as per your picture.  Now, I just need to wait for my friend to come home from work, and then he can call me, and I can test the ability of the phone to successfully answer inbound calls. It would be wonderful if this fixed the problem!

 

 

I will post again and report success or failure.

 

EDIT:  I do strongly believe it is a setting on the phone, as my other hard/softphone both work just dandy.

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‎08-18-2015 10:02 AM

HP Recommended

—just tried it.

 

No change!  😞

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