Polycom 550 reboots every 24 hours

Anonymous · ‎05-28-2013

I have one 550 phone that reboots every 24 hours at the same time.

Using a hosted PBX solution (I think they are using Broadcom). The provider says that it's nothing on their end that would be causing that.

Is there anything in the phone itself that could be causing it? It's rebooted right in the middle of calls, which is not something the client likes when talking to them!

SteffenBaierUK · ‎05-31-2013

Hello Jason,

welcome to the Polycom Community.

This sounds like a CheckSync SIP command being send. Please run a wireshark trace on the phone in question just around the time this occurs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question