• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-03-2013 09:11 AM

HP Recommended

I have been having some reports of phones rebooting so I setup syslog to see if I could capture the issue. I have setup one phone with debug settings and I keep seeing these messages spamming the log at about 40 times per second :

 

sspsHdiRtpLclHtDQSend: pktObj 0 is not active.
sspsHdiRtpLclHtDQSend: pktObj 1 is not active.

 

These may be normal but I havent been able to find any info on what ssps is and what the log message means, I would appreciate any answers on this.

 

Thanks,

 

Lazaro

1 REPLY 1

‎01-03-2013 09:18 AM

HP Recommended

Hello Lazaro,

 

we usually do not share our internal messaging with the public and we most certainly do not recommend to just run a phone in debug mode if not previously discussed with Polycom support.

 

I would suggest you gather some data on when this issue happens and then work with your Polycom reseller to get a ticket raised with Polycom support.

 

Most importantly check the boot & app logs for any errors and ensure that there are no configuration files issues.

Running the latest Software also excludes previously found issues.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.