Polycom Soundstation IP7000 - white screen

[JJD2000]

Hi,

Recently purchased a used IP7000 Soundstation for my small business.  On startup (POE), I see the Polycom logo, which then converts to a blank white screen.  Let it sit for 18 hours - no change.  It does not show up in my DHCP leases.

Searching this board reveals this error is likely a hardware issue that cannot be serviced at home - would need RMA.  I tried to look up the serial number on the support site, but support does not recognize the serial number.  Do I have any options here?

Thanks.

[SteffenBaierUK]

Hello @JJD2000 ,

welcome to the HP Poly community.

Poly Phones usually have a label on them with the manufacturing date so I would check how old the unit is as a RMA may not cover this. Regarding the serial I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[JJD2000]

Steffen,

Thank you for the reply.  If I am reading the label correctly, it appears the date of manufacture is 25 August 2016.

I've included a photo of the bottom of the unit below.  I attempted to request help from support before posting here.  Unfortunately, because my serial number is not recognized, I cannot get past the first step for requesting help.  Perhaps you can check my serial number?

Thanks for any help,

Joe

[SteffenBaierUK]

Hello @JJD2000 ,

welcome back to the HP Poly community.

I am unaware of the exact terms for Return Material Authorisation (RMA) but as your unit is 8 years old, I assume this would not be applicable. I can only ask you to look up US numbers for HP Poly support or try the chat option if you want further support.

I am just a volunteer with no direct connection to this side of the business and only help out in my spare time as described in my signature.

Best Regards

Steffen Baier