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- Polycom Update Firmware Link Went Down - Can't Update Phones

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08-01-2024
10:14 AM
- last edited on
08-01-2024
10:32 AM
by
SteffenBaierUK
01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server
Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.
^ I used this link as a provisioning server to upgrade phones to Polycom VVX 5.9.3.9694 from 4.1.7.1473 This worked until a week ago Polycom took down the URL ...
Now we cannot provision rest of our phones with Zoom because they are too outdated. Using the update button via web interface never worked, even at a location without a firewall...
Is there another URL with Polycom VVX firmware with latest update?
If not, any chance of an unofficial firmware files for latest version of VVX? we could host them on a server and update that way.
If not, is there a way to extract the already updated firmware from one of the Polycom VVX 500's we updated two weeks ago?
Any help is appreciated 😄
Solved! Go to Solution.
Accepted Solutions
08-01-2024 10:19 AM
Hello @ArthurGanem ,
welcome to the HP Poly community.
This URL was ever only for Support customers but had widely been shared.
The official line is to download the firmware via Poly Lens and set up a local provisioning server:
From our FAQ:
Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.
- Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud
A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.
To search for archived software and Release Notes, please follow the instructions:
- Open the Official HP® Support site.
In the search bar, type in “Archived' after the name of the product you are looking for, in this example we searched for the RMX Software and Archived Release Notes
In addition, some older software has been removed due to security issues.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-01-2024 10:19 AM
Hello @ArthurGanem ,
welcome to the HP Poly community.
This URL was ever only for Support customers but had widely been shared.
The official line is to download the firmware via Poly Lens and set up a local provisioning server:
From our FAQ:
Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.
- Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud
A list of older Audio, Video and Voice archived software and Release Notes articles are published on Official HP® Support knowledgebase. These articles are snapshot of Poly support portal before its sunset in Dec 2023. Any new software release after, please follow the new software distribution path.
To search for archived software and Release Notes, please follow the instructions:
- Open the Official HP® Support site.
In the search bar, type in “Archived' after the name of the product you are looking for, in this example we searched for the RMX Software and Archived Release Notes
In addition, some older software has been removed due to security issues.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-06-2024 05:10 PM - edited 08-06-2024 05:10 PM
Thank you for the detailed instructions, Steffen. Seems like a much bigger pain then before :C
I kind of wished I cloned the URL repository with the server config so I could just throw all that on a personal server quickly LOL. Either way, gotta do what you gotta do 😄
10-01-2024 12:30 AM
Hello @dubropoly ,
welcome to the HP Poly community.
Considering the SoundPoint IP 650 was end of life in 2016, what Software are you after? What version is the phone is running at present?
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-01-2024 12:51 AM
Hello @dubropoly ,
From our VoIP FAQ:
Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.
This post >here< should have a working version that allows you to upgrade from the old SIP 3.x.x version to UC Software 4.0.14
Once you are on 4.0.14 you can use the built-in update Server via Utilities => Software Upgrade would enable the phone to check for Updates:
Clicking on "Check for Updates" will connect to the Poly hosted server
The above will fetch the available versions:
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-01-2024 01:55 AM
Thank you, I feel like we are getting closer. I downloaded the polycom 4.0.14 zip file and unzipped it, but don't understand what I'm supposed to do to "point the phone to the server"? I have the files extracted in my downloads folder. How do I create a server?
10-01-2024 02:06 AM
Hello @dubropoly ,
the whole post covers all this. You need either:
- A local HTTP server
- A local FTP server
- A local TFTP server
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN