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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-06-2015 08:47 AM

HP Recommended

I added upgraded firmware to the boot server of the Polycom phones at a site. The new firmware has been sitting on the server for approxmately a week. On a ramdom morning phones at the site began upgrading themselves without being manually rebooted and there was no loss of POE that could have triggered this.

 

The question is if there is some kind of configuration in Polycom handset that check against the current firmware on the phone to that in the boot server, an if different do a upgrade/downgrade?

 

 

Please advise

 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2015 06:35 AM

HP Recommended

Hello Jam,

welcome back to the Polycom Community.

The phones do check the <mac>.cfg or 000000000000.cfg and therefore subsequently the server for any change when they are booting or most likely if the network connection is lost.

 

You should check the logs on the server.

 

You can send a Check-Sync to the phone to do this or set a timer in the phones to do this randomly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎05-07-2015 06:35 AM

HP Recommended

Hello Jam,

welcome back to the Polycom Community.

The phones do check the <mac>.cfg or 000000000000.cfg and therefore subsequently the server for any change when they are booting or most likely if the network connection is lost.

 

You should check the logs on the server.

 

You can send a Check-Sync to the phone to do this or set a timer in the phones to do this randomly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-12-2016 02:26 PM

HP Recommended

Thanks for the feedback.

Was this reply helpful? Yes No
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