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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-23-2024 08:40 AM

HP Recommended

We are running into an issue with a converged site where they are on the same subnet. 

 

Our current plan is to just split them onto their own VLAN, and tag them in Momentum, or alternatively our hosted team is going to possibly run separate drops for the phones and split them physically out. 

 

The issue is that the phones are getting a message: "Duplicate IPv4 Address IP addr detected from MAC addr"

 

The phone has an IP address different from what it is reporting, and the MAC it is detecting is just some other device, which is also online and not a duplicate. We have gone through and checked it out.

 

Some recommendations online are to disable WoL, or disable proxy arp

We have tried toggling LLDP with no luck. 

1 REPLY 1

‎02-23-2024 09:04 AM

HP Recommended

Hello @tpants ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

Best regards

 

Steffen Baier

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