Solved: Re: Polycom VVX310 Volume very soft. - HP Support Community

Anonymous · ‎10-10-2013

Good Afternoon,

I would like to know if someone experianced this before.

on the Polycom VVX310 at a client the Volume is very soft.

The volume level is max out and it is still very soft.

Some calls it is fine but on others it is soft.

Is there settings to increase the volume even higher?

The settings file has the Handset.volume persistence setting enabled.

Regards,

SteffenBaierUK · ‎10-10-2013

Hello Ruben,

welcome back to the Polycom Community.

The phones volume level are carefully adjusted to meet international levels and regulations and should therefore only be modified whilst consulting with Polycom support.

Please raise a ticket with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-10-2013

Hello Ruben,

welcome back to the Polycom Community.

The phones volume level are carefully adjusted to meet international levels and regulations and should therefore only be modified whilst consulting with Polycom support.

Please raise a ticket with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-29-2015

I have a similar issue. Polycom direct calls are fine. In the conference room itself it seems fine but users dialling in via Lync or Mobile sound very loud to each other and the VVX310 sounds soft to those end users.

How was this solved in the end?

Is there a global setting for the Real Presence server to increase input gain / volume?

Thanks,

Duncan

SteffenBaierUK · ‎09-30-2015

Hello Duncan,

welcome to the Polycom Community.

The original user is most likely talking about a SIP server. I would assume you are talking about a RealPresence® Collaboration Server (RMX) .

There are Flags on the RMX but they would be affecting all people in the conference.

I suggest you contact your Polycom reseller so they can analyze the call flow and work with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-07-2015

Thanks Steffan,

Yes you are right it is using the RMX server. We are working with Polycom in Australia to check a few options.

The only things that have come forward so far are:

a. the in-room polycom Group Series units might be echo and noise cancelling and thus dampening the sound somewhat from the room itself.

b. people using mobiles or lync clients generally have the phone / device next to their mouth so the volume would be louder for them.

c. maybe there is a balance setting within the RMX server to manage different inputs.

Polycom VVX310 Volume very soft.

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