Replace single dialed "0" (operator) With other digits - digit map

[Justin078]

Hello! 

I am trying to make it so that when our Poly Edge devices dial "0" the poly replaces the "0" with a 4-digit extension. From the Poly docs I could find, using "R" replaces the digit. For example, if I wanted to replace "0" with "9999" I would add

R0R9999

To the digit map. When applying this change, the poly phone still dials "0" instead of the replaced digits.

Here's my full digit map:

[4-9]11|*xx|R0R9999|17xx|2[1,3,4,7,8,9]xx|3[1-8]xx|72xx|#xx|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|xx.T

This device is an Edge 300 running PVOS 8.1.3.1284. 

[SteffenBaierUK · Accepted solution]

Hello @Justin078 ,

Welcome to the HP Poly community.

Your post was placed in a section unsuitable for your question and I have moved it to the dedicated Desk and IP Conference Phones section.

There is no action required from your end.

From our general VoIP FAQ:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

Best Regards

Steffen Baier